Cloud It Support

buscojobs España; Burgos; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Une entreprise dynamique recherche un Spécialiste Support IT Azure passionné pour rejoindre son équipe multiculturelle. Le poste est entièrement à distance et offre une flexibilité d'horaire. Les responsabilités incluent la gestion des incidents, le support utilisateur et l'optimisation des services. Des avantages tels qu'un budget de formation et une assurance médicale privée sont offerts.

Servicios

Budget de formation

Assurance médicale privée

Heures flexibles

Télétravail

Remunération flexible

Formación

• Expérience de plus de 2 ans dans des activités de Service Desk / Service Operation.
• Connaissance de la plateforme Microsoft Azure et des outils de visualisation cloud.
• Compétences en gestion d'incidents et de demandes de service.

Responsabilidades

• Être le contact principal pour les questions des utilisateurs et le signalement d'incidents.
• Assurer le traitement fluide des incidents et des demandes de service.
• Analyser les causes profondes et les solutions de contournement.

Conocimientos

Help Desk

Incident and Service Request Management

Cloud Environment / Infrastructure

Monitoring and logging

Herramientas

ServiceNow

JIRA

Azure Monitor

Log Analytics

Application Insights

Terraform

Descripción del empleo

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Capitole

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Support Azure Specialist ? We have an exciting opportunity to lead and empower a multicultural team!

Experience : +2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Experience working with 3rd party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Additional knowledge includes big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities include :

• Being the primary contact for user questions and incident reporting.
• Ensuring smooth incident and service request processing.
• Recording and categorizing incidents in ticketing tools (ServiceNow, JIRA).
• Evaluating incidents for escalation and problem resolution.
• Analyzing root causes and workarounds.
• Tracking and resolving 1st Level incidents; escalating to 2nd Level support when necessary.
• Interfacing with 2nd Level contacts and suppliers.
• Monitoring incidents, pushing for solutions, and informing users.
• Verifying solutions with users.
• Prioritizing and fulfilling service requests.

Other responsibilities :

• Advising end users on hardware / software use.
• Consulting with Service / Application Owners.
• Managing user credentials and accounts.
• Monitoring services, creating incident reports, and initiating improvements.
• Implementing measures for recurring issues.
• Managing operation and event logs.

Technical knowledge required :

• Microsoft Azure Platform (Portal and CLI).
• ADLS Gen2 Storage Accounts.
• Windows and Linux VMs (Bash, PowerShell).
• Azure AD Identity & Access Management.
• Basic knowledge of Azure SaaS (Databricks, ADF).
• Basic knowledge of Azure DevOps.
• Infrastructure as Code (Terraform or similar).

Preferred experience :

• ADLS.

Location : FULL REMOTE

Schedule : Flexible, with Friday intensive.

Benefits include training budget, regular team feedback, teleworking, flexible hours, private medical insurance, flexible remuneration, WELLHUB, and discounts.

We also promote team building activities, sports sponsorships, community sharing, and more. Discover us at our website.

J-18808-Ljbffr