Cloud Infrastructure Operator

T-Systems Iberia; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join T-Systems Iberia as a 2nd-Level Incident Management specialist focused on cloud infrastructure stability. Leverage strong technical and analytical skills to enhance service quality and drive innovation, collaborating across teams. Enjoy a dynamic work environment with continuous training, flexible working conditions, and numerous employee benefits.

Servicios

International dynamic work environment

Continuous training access

Life and accident insurance

26+ vacation days

Free specialist services

100% salary during sick leave

Formación

• Strong knowledge of compute infrastructure (HPE, Lenovo, DELL servers).
• Experience with monitoring and automation tools.
• Excellent communication skills for cross-functional teamwork.

Responsabilidades

• Handle and resolve incidents escalated from first-line support.
• Identify recurring issues and develop long-term solutions.
• Work closely with teams to ensure problem resolution.

Conocimientos

Technical expertise on compute infrastructure

Monitoring and automation tools

Network skills

Analytical skills

Troubleshooting

Collaboration

Communication

Adaptability

Herramientas

Jira

Wiki

CASM

Descripción del empleo

At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different points of view, who accept challenges and continuous learning, to grow and impact society… All this, in a fun way!

It doesn't matter when or where you work. It's about doing work that matters to move society forward. For this reason, we will do everything possible to ensure that you have every opportunity to develop by offering you a support network, excellent technology, a new work environment and the freedom to work independently. We support you to constantly grow both personally and professionally, so that you can leave a notable mark on society.

T-Systems is a team of around 28,000 people employed around the world, making us one of the world's leading providers of integrated end-to-end solutions. We develop hybrid cloud and artificial intelligence solutions and drive the digital transformation of companies, industry, the public sector and, ultimately, society as a whole.

Job Description

Project Description :

To ensure the stability and efficiency of DT-Technik's cloud infrastructure (BM4X), we are seeking qualified personnel. They will be responsible for 2nd-level incident and problem management, working closely with our internal first-line, onside-support DT-ISP / FOPS and the developers of compute automation. Our goal is to enhance service quality and strengthen the innovation of our cloud services.

Activity description and concrete tasks :

2nd-Level Incident Management : Handle and resolve incidents escalated from first-line support, conduct root cause analysis, and implement solutions.

Problem Management : Identify recurring issues and develop long-term solutions, collaborating with compute automation developers to enhance automation processes.

Interface Collaboration : Work closely with first-line support, DT-ISP, FOPS, and automation developers to ensure smooth operation and problem resolution.

Qualifications

Skill :

Technical Expertise :

• Strong knowledge of compute infrastructure (HPE Servers, Lenovo Servers, DELL Servers).
• Experience with monitoring and automation tools.
• Proficient in network skills, including IPv6 configuration and troubleshooting.

Analytical Skills :

• Ability to perform root cause analysis and develop effective solutions.
• Strong troubleshooting skills to resolve complex technical issues.

Collaboration and Communication :

• Excellent communication skills to work effectively with cross-functional teams, including first-line support, DT-ISP, FOPS, and developers.
• Ability to articulate technical information to non-technical stakeholders.

Adaptability and Learning :

• Willingness to stay updated with the latest industry trends and technologies.
• Ability to quickly learn and adapt to new tools and processes.

Optional skills : Agile Skillset :

• Experience working in Agile environments.
• Familiarity with Agile methodologies and practices (e.g., Scrum, Kanban).
• Ability to contribute effectively in Agile team settings and participate in Agile ceremonies.

Mainly you will be working on the BMC of the Compute Note, connected via Jumpserver.

There will be further Tools to use :

• Jira
• Wiki
• CASM (Ticketing-Tool)

Additional Information

What do we offer you?

• International, positive, dynamic and motivated work environment.
• Continuous training : Preparation for certifications, access to Coursera, weekly English and German classes...
• Life and accident insurance.
• More than 26 working days of vacation per year.
• Social fund.
• Free service for specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...)
• 100% of salary in case of sick leave.

And many more advantages of being part of T-Systems!

If you are looking for a new challenge, do not hesitate to send us your CV. Join our team!

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.