Cloud catalog and product analyst in SaaS

TD SYNNEX Spain; Barcelona; Hybride; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Flexible benefits

Retirement plans

Employee benefits

Résumé du poste

TD SYNNEX Spain ищет аналитика облачных каталогов и продуктов в команду Cloud Catalog and Product Management. Ваша работа будет поддерживать каталоги поставщиков и портфели продуктов в внутренних системах и платформах, а также помогать внедрению новых поставщиков в регионе EMEA.

Вы будете анализировать данные продуктов, работать с билетами в Freshdesk, участвовать в процессах улучшения и автоматизации, и помогать масштабировать операции в рамках многопоставщиков.

Qualifications

• Знание бизнес-аналитики и улучшения процессов.
• Умение самостоятельно брать ответственность за задачи.
• Сильные аналитические и проблемно-ориентированные навыки.
• Умение работать с аналитическими инструментами, сбором данных, таблицами и BI/отчетами.
• Будет плюсом: опыт в e-commerce и SAP.
• Опыт в IT-канале, пан-европейской дистрибуции или у поставщиков софта.
• Знакомство с системами тикетов (Freshdesk) будет плюсом.

Responsabilités

• Анализировать данные по продуктам и поддерживать процессы повышения операционной эффективности.
• Использовать исключения в тикетинг-системе для управления запросами из стран EMEA.
• Поддерживать развёртывание новых операционных процессов для разных поставщиков.
• Поддерживать, управлять и улучшать качество каталогов данных.
• Поддерживать инициативы по ИИ и инструментам автоматизации для сокращения ручного труда.

Connaissances

Аналитическое мышление

Способность к самостоятельной работе

Организационные навыки

Навыки работы с BI/отчетами

Outils

Freshdesk

SAP

Description du poste

Описание

The Cloud Catalog and Product Management Team is part of Cloud Operations. The team is responsible for maintaining vendor catalogs and product portfolios across internal systems and platforms, as well as supporting the onboarding of new vendors across the EMEA region. The Cloud Catalog and Product Analyst will support catalog maintenance activities and projects for multiple vendors.

Задачи

• Analyze product data and support process improvement activities to increase operational efficiency.
• Use ticketing tools to manage and resolve catalog-related queries from EMEA countries.
• Support the deployment of new operational processes for different vendors.
• Maintain, manage, and continuously improve catalog data quality.
• Support on AI initiatives and automation tools designed to reduce manual effort and improve operational efficiency.
• Support the onboarding of new Cloud vendors when required.

Требования

• Knowledge of business analysis and process improvement.
• Ability to work independently and take ownership of assigned activities.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in analytical tools, including data gathering and analysis, spreadsheets, and BI/reporting tools.
• Будет плюсом: Experience with e-commerce platforms and SAP is a plus;
• Understanding of the IT software, services, or SaaS industry is an advantage;
• Experience in the IT channel, Pan-European distribution, or software vendor environments is beneficial;
• Familiarity with ticketing tools, such as Freshdesk, is a plus

Условия

• Hybrid working model, with 2 days per week in the office and 3 from home.
• Continuous learning is encouraged, with a clear development plan available.
• A complete pack of benefits is provided, including health insurance, flexible benefits programs, retirement plans, and additional employee benefits.
• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.