Clinical Business Operations Manager

Jobtailor; Madrid; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a skilled Clinical Research Operations Finance professional to reconcile data across CTMS and related systems, while serving as the main point of contact for sponsor billing inquiries and revenue investigations.

You will collaborate with Clinical Operations, Finance, and external partners to ensure accurate billing workflows, monitor invoicing and payments, and drive KPI-based improvements in data quality and revenue performance.

Formación

• Bachelor's degree in a related field.
• 3+ years of experience in Clinical Research Operations, Clinical Research Finance, Healthcare Revenue Cycle, Healthcare Operations, or related areas.
• Experience with Clinical Trial Management Systems (CTMS), OnCore preferred.
• Proven ability to reconcile data across multiple systems and resolve operational discrepancies.
• Experience in regulated healthcare or clinical research environment.
• Certifications such as CCRP, CRA, or ACRP are preferred.

Responsabilidades

• Ensure accuracy, integrity, and reconciliation of clinical research data across CTMS and related systems.
• Serve as primary resource for sponsor and CRO billing inquiries, invoice disputes, and revenue-related investigations.
• Collaborate with Clinical Operations, Research Nursing, Pharmacy, Regulatory, Finance, and Revenue Cycle teams to support documentation, billing, and revenue capture.
• Investigate and resolve operational, clinical, and financial discrepancies to minimize revenue leakage and ensure compliance.
• Monitor study-level invoicing, payments, aging accounts, and revenue performance; identify risks and escalation needs.
• Develop and track KPIs related to data quality, billing accuracy, and operational effectiveness.
• Lead reconciliation, audit, and process improvement initiatives to enhance data quality and financial performance.
• Provide operational insights and reporting to support decision-making, forecasting, and continuous improvement efforts.
• Act as liaison between internal stakeholders, sponsors, and CROs for alignment and issue resolution.

Conocimientos

Data Integrity

Operational Discrepancy Resolution

KPI Development and Tracking

Financial Performance Monitoring

Analytical Skills

Problem-Solving

Attention to Detail

Communication Skills

Organizational Skills

Educación

Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Health Sciences, or related field

Herramientas

OnCore

CTMS

Descripción del empleo

Ensure the accuracy, integrity, and reconciliation of clinical research data across CTMS and related systems
Serve as the primary resource for sponsor and CRO billing inquiries, invoice disputes, and revenue-related investigations
Collaborate with Clinical Operations, Research Nursing, Pharmacy, Regulatory, Finance, and Revenue Cycle teams to support accurate documentation, billing, and revenue capture
Investigate and resolve operational, clinical, and financial discrepancies to minimize revenue leakage and ensure compliance
Monitor study-level invoicing, payments, aging accounts, and revenue performance, identifying risks and escalation needs
Develop and track KPIs related to data quality, billing accuracy, and operational effectiveness
Lead reconciliation, audit, and process improvement initiatives to enhance data quality, operational efficiency, and financial performance
Provide operational insights and reporting to support decision-making, forecasting, and continuous improvement efforts
Act as a liaison between internal stakeholders, sponsors, and CROs to ensure alignment, issue resolution, and successful study execution

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Health Sciences, or a related field
• 3+ years of experience in Clinical Research Operations, Clinical Research Finance, Healthcare Revenue Cycle, Healthcare Operations, or related areas
• Experience working with Clinical Trial Management Systems (CTMS), preferably OnCore
• Proven ability to reconcile data across multiple systems and resolve operational discrepancies
• Experience working in a regulated healthcare or clinical research environment
• Experience in Phase I Oncology Clinical Research (preferred)
• Knowledge of sponsor billing, clinical trial revenue processes, and study financial workflows (preferred)
• Experience partnering with sponsors, CROs, and finance teams (preferred)
• Professional certifications such as CCRP, CRA, ACRP, or equivalent clinical research credentials (preferred)
• Strong analytical, problem-solving, and root-cause analysis skills
• High attention to detail with a commitment to data accuracy and integrity
• Excellent communication and stakeholder management skills
• Ability to collaborate across clinical, operational, financial, and external partner teams
• Strong organizational, project management, and prioritization abilities
• Continuous improvement mindset with experience using KPIs to drive performance
• Understanding of compliance, risk management, and regulatory requirements

Core Competencies

Demonstrates expertise in Clinical Research Operations and Finance, with a strong focus on data reconciliation, compliance, and revenue cycle management. Proven ability to collaborate effectively with cross-functional teams and utilize KPIs to enhance operational performance.

Highest-signal resume keywords

• Clinical Trial Management Systems (CTMS)
• Data Reconciliation
• Healthcare Revenue Cycle
• Sponsor Billing Knowledge
• Professional Certifications (CCRP, CRA, ACRP)

ATS Optimization Keywords

Hard Skills

• Data Integrity
• Operational Discrepancy Resolution
• KPI Development and Tracking
• Financial Performance MonitoringClinical Research Finance

Soft Skills

• Analytical Skills
• Problem-Solving
• Attention to Detail
• Communication Skills
• Organizational Skills

Certifications & Qualifications

• CCRP
• CRA
• ACRP

Industry Keywords

• Clinical Research
• Healthcare Operations
• Regulated Healthcare Environment
• Phase I Oncology Clinical Research
• Compliance and Risk Management

Tools & Technologies

• OnCore
• CTMS