Clinical Applications Consultant (Autoimmunity Experience Required)

Werfenlife SA.; Granada; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative company is seeking a Clinical Applications Consultant to enhance customer satisfaction and support in the autoimmunity diagnostics field. In this role, you will be responsible for installing and validating advanced diagnostic instruments while providing comprehensive training and support to healthcare professionals. Your expertise will help improve hospital efficiency and patient care. Join a dynamic team dedicated to quality and innovation, where your contributions will make a significant impact on the healthcare landscape. If you are passionate about technology and customer service, this opportunity is perfect for you.

Formación

• 2-3 years experience in lab or clinical settings.
• Fluency in English required for effective communication.

Responsabilidades

• Ensure customer satisfaction through installations and training.
• Provide ongoing clinical support and education to customers.

Conocimientos

Technical Proficiency

Communication Skills

Problem Solving

Organizational Skills

Collaboration

Educación

Associates Degree in Medical Technology

Bachelor's Degree in Related Discipline

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Clinical Applications Consultant (Autoimmunity Experience Required)

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Position Summary :

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations / verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

Key Accountabilities :

• Performs Werfen instrument installations, validations / verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders.
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance.
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products.
• Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems.
• Achieves / maintains a comprehensive knowledge of regulatory requirements.
• Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity).
• Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support.
• Participates in seminars, workshops and convention exhibit activities as requested by Management.
• Develops / maintains an account list and calls on each according to required frequencies.
• Maintains aspects of Werfen Customer Databases and Property Accountability Documents.
• Manages and controls personal travel and expense budget.
• Prepares forecasts and other monthly reports as required by management.
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work.

Secondary Functions :

• To be determined, as needed, by management.

Budget Managed (if applicable)

• Personal T&E Budget.

Internal Networking / Key Relationships

To be determined based on department needs, to include interactions such as :

• Customer Service.
• Technical Support Group.

Skills & Capabilities :

The ideal candidate for this position will exhibit the following skills and capabilities :

• Efficiently works under pressure to meet deadlines.
• Proven technical proficiency and knowledge.
• Strong planning and organizational skills.
• Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication.
• Demonstrated problem solving skills.
• Collaboration, capable of executing in a team environment.
• Ability to present complex technical concepts for varying levels of customer staff, including physicians.

Qualifications

Minimum Knowledge & Experience Required for the Position :

Education :

• Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred.

Experience :

• Minimum of 2-3 years’ work experience in a lab or clinical setting.

Additional Skills / Knowledge :

• Strong computer skills (Word, Excel and PowerPoint).
• Language : Fluency in English Required.

International Mobility :

• Required : No.

Travel Requirements :

• Approximately 80% of time.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law.