Client Technical Support Engineer Electrical Steels (M / F)

ArcelorMittal; Valencia; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Ein führendes Unternehmen in der Stahlindustrie sucht einen Customer Technical Support Engineer, der eine Schlüsselrolle im Kundenservice spielt. In dieser spannenden Position sind Sie verantwortlich für die technische Kommunikation mit Kunden und die Unterstützung bei neuen Produktentwicklungen. Sie arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass die Bedürfnisse der Kunden erfüllt werden. Wenn Sie eine Leidenschaft für Technik haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, einen Beitrag zu einer nachhaltigen Zukunft zu leisten.

Formación

• 3-5 Jahre Erfahrung im Bereich Elektromotoren, idealerweise im Automobilsektor.
• Starke Kommunikationsfähigkeiten und kundenorientierte Denkweise.

Responsabilidades

• Technische Unterstützung und Kommunikation mit Kunden.
• Entwicklung von Kundenbeziehungen und Unterstützung bei Produktentwicklungen.

Conocimientos

Kundenorientierung

Technische Kommunikation

Analytische Fähigkeiten

Proaktive Denkweise

Lösungsorientiertes Denken

Educación

Master-Abschluss in Ingenieurwesen

Descripción del empleo

ArcelorMittal is the number one supplier of steels to the global automotive sector. There are many key challenges and opportunities facing our automotive customers. One of these is the fast growing needs of electrical steels for full electric vehicle motors. ArcelorMittal is developing high-quality products, solutions, and services to meet our automotive customers' requirements worldwide.

The Customer Technical Support Engineer (CTS) position will be part of CMO Automotive Packaging Electrical Steels. Join us if you have the ambition to contribute to a sustainable world.

Main responsibilities and activities: The CTS, together with the Account Manager, forms the core of the customer team, maintaining a "one face to the customer" philosophy. You will be responsible for all technical communication and developments for a specific set of customers. This involves liaising with quality teams at our Flat Europe mills, Customer Service teams, CTO, R&D, marketing, the commercial team, and the sustainability (XCarb) team. You will have regular contact with customers, assisting with production, new product trials, or quality incidents. Developing a high-level relationship with customers to understand their processes, products, and technical needs is essential.

Your role includes:

1. Assisting and driving sales growth
2. Providing product-specific information to customers
3. Supporting new product development through approval processes and trial follow-up
4. Preparing orders by analyzing specifications and supporting the commercial team with quotations
5. Advising on product or process improvements at the customer level
6. Creating value through cost-saving proposals
7. Organizing training sessions for customers' quality, R&D, and sales teams
8. Participating in action plan progress and supporting the sales team
9. Providing technical advice to customers and internal teams regarding product feasibility, performance, tolerances, and guarantees
10. Responding to technical inquiries related to customer orders
11. Supporting customers in using our materials
12. Communicating technical needs of customers to mills and commercial departments
13. Quality management: Handling customer claims from problem collection to corrective action implementation in collaboration with production facilities
14. Ensuring effective communication through visits, meetings, quality action plans, and audits

Skills & requirements:

• Autonomous, proactive, and customer-focused mindset
• Value- and solution-oriented thinking
• Strong and concise communication skills
• High interest in technical topics with an Engineering Master degree
• 3 to 5 years of experience in electric motors, preferably in the automotive sector
• Professional proficiency in English and fluency in German (Stuttgart), French (Dunkerque / Mardyck), Italian (Milan), or Spanish (Madrid)

Mobility: Regular customer and plant visits, which may require overnight stays.