Client Tax Services Specialist

ING España&Portugal; Madrid; On-site; EUR 40,000 - 70,000; Full time

Benefits offered by this job

Health and life insurance

Flexible remuneration

Free shuttle service

Pension plan

On-site doctor’s office

Wellbeing program

Job summary

ING España&Portugal is seeking a Client Tax Services Specialist to join the Client Tax Services Team of Financial Crime Prevention in Madrid. You will support end-to-end client tax processes across onboarding, in-life management and tax reporting, ensuring data quality and regulatory compliance across CRS, FATCA, W-8/W-9 and withholding tax requirements.

The role requires 3–6 years of experience in client taxation within banking, strong analytical and stakeholder management skills, and a

Qualifications

• 3–6 years of experience in client taxation, tax operations, tax reporting, or investment services within the banking sector.
• Knowledge of investment-client taxation and tax reporting obligations.
• Understanding of CRS, FATCA, W-8/W-9 documentation, Withholding Tax, and Double Tax Relief concepts.
• Experience working with operational processes, controls, and regulatory requirements.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work with large volumes of data and identify inconsistencies.
• Experience using data analysis and reporting tools.
• Strong collaboration and stakeholder management skills.
• Continuous improvement mindset and interest in automation and AI-enabled solutions.
• Ability to work independently while contributing effectively to a team environment.

Responsibilities

• Support the execution of end-to-end client tax processes across onboarding, in-life management, and tax reporting activities.
• Maintain and validate client tax information, including tax residency, CRS/FATCA classifications, W-8/W-9 documentation, and withholding tax attributes.
• Perform tax operational controls and ensure data quality across systems and reporting processes.
• Contribute to the preparation, validation, and submission of tax reports to internal stakeholders and external authorities.
• Investigate and resolve tax-related incidents, client queries, exceptions, and data discrepancies.
• Support compliance with local and international tax regulations, including CRS, FATCA, Withholding Tax (WHT), and Double Tax Relief requirements.
• Collaborate with KYC, Operations, Technology, Compliance, and the business to ensure tax requirements are correctly implemented.
• Participate in audits, regulatory reviews, and control testing activities by providing evidence and documentation.
• Identify opportunities to improve processes, increase automation, and enhance data quality.
• Support technology implementations, process redesign initiatives, and tax-related change projects.
• Contribute to the development and maintenance of procedures, controls, and operating documentation.
• Monitor operational KPIs and raise risks, issues, and improvement opportunities proactively.
• Promote a culture of continuous improvement, operational excellence, and customer focus.

Skills

Client taxation

Tax operations

Tax reporting

Data analysis

Stakeholder management

Automation interest

Independent worker

Job description

At ING we are looking for Client Tax Services Specialist

Your role and work environment:

We are looking for a talented and enthusiastic Client Tax Services Specialist to join our Client Tax Services Team of Financial Crime Prevention

The responsibility of this team isto execute end-to-end client tax processes across onboarding, in-life management and tax reporting activities.

Your key responsibilities:

• Support the execution of end-to-end client tax processes across onboarding, in-life management, and tax reporting activities.
• Maintain and validate client tax information, including tax residency, CRS/FATCA classifications, W-8/W-9 documentation, and withholding tax attributes.
• Perform tax operational controls and ensure data quality across systems and reporting processes.
• Contribute to the preparation, validation, and submission of tax reports to internal stakeholders and external authorities.
• Investigate and resolve tax-related incidents, client queries, exceptions, and data discrepancies.
• Support compliance with local and international tax regulations, including CRS, FATCA, Withholding Tax (WHT), and Double Tax Relief requirements.
• Collaborate with KYC, Operations, Technology, Compliance, and the business to ensure tax requirements are correctly implemented.
• Participate in audits, regulatory reviews, and control testing activities by providing evidence and documentation.
• Identify opportunities to improve processes, increase automation, and enhance data quality.
• Support technology implementations, process redesign initiatives, and tax-related change projects.
• Contribute to the development and maintenance of procedures, controls, and operating documentation.
• Monitor operational KPIs and raise risks, issues, and improvement opportunities proactively.
• Promote a culture of continuous improvement, operational excellence, and customer focus.

What are we looking for?

• 3–6 years of experience in client taxation, tax operations, tax reporting, or investment services within the banking sector.
• Knowledge of investment-client taxation and tax reporting obligations.
• Understanding of CRS, FATCA, W-8/W-9 documentation, Withholding Tax, and Double Tax Relief concepts.
• Experience working with operational processes, controls, and regulatory requirements.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work with large volumes of data and identify inconsistencies.
• Experience using data analysis and reporting tools.
• Strong collaboration and stakeholder management skills.
• Continuous improvement mindset and interest in automation and AI-enabled solutions.
• Ability to work independently while contributing effectively to a team environment.

Being a role model for the Orange Code:

• Ownership and accountability.
• Collaboration across teams and functions.
• Customer focus and operational excellence.
• Proactive attitude towards change and innovation.

Languages: Advance Spanish and advanced English.

What do we offer?

The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you!

Balance That Works.

We put balance to work, so you can do it too. With our customers’ needs first, the team´s and your own, we agree when to come to ING MAD and when to work best from home. More time together when it matters, more freedom when you need it.

Receive your meal allowance in the way that best suits you: through a meal card or directly in your payroll, giving you greater flexibility and convenience in managing your everyday needs.

More than an office.

In our offices you can find doctor’s office, hairdresser, gym, Employee Concierge (to help you with your errands) and much more!

Health and life insurance.

We help you protect what matters most to you, including you and your immediate family.

Flexible remuneration.

Enjoy access to services such as nursery vouchers, public transport and training support, as well as other benefits through our flexible remuneration model.

Commuting made easier.

Our free shuttle service connects different areas of Madrid with ING MAD, helping make your commute to the office more comfortable and convenient.

Loans with preferential banking conditions.

Special mortgage conditions after 6 months working at the bank.

And you can benefit from our pension plan after 1 month with us!

More vitality and more belonging

Our 360º wellbeing approach supports employees across Financial, Physical, Mental and Social Wellbeing.

On-site physiotherapy service.

A strong wellbeing culture, including Wellhub access, sports communities and activities.

Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG.

International Remote work program.

Get to know Us

We are a team of more than 1900 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.

A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.

And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.

We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.

And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey.

Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!

At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work.