Client Support

Corpay; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-issued equipment

Hands-on training

Descripción de la vacante

Corpay Cross Borders is hiring a Client Support Executive in a permanent role, based in Madrid or Barcelona. You will focus on client support to assist the dealing team and customers, coordinating with internal teams to ensure smooth settlement of trades and reports.

The role requires accurate, analytical, collaborative, and resilient individuals who can work in a hybrid setup with office days. You will engage in payments, investigations, offsets, and compliance tasks while maintaining CRM

Formación

• Education: Degree in business administration, accounting, finance or economics.
• Background in an operations role; FX markets knowledge beneficial.
• Experience in a client support role.
• Fluent in Spanish and English; other languages valued.
• Good self-organization and multitasking in a dynamic environment.
• Ability to learn quickly including complex technical terms.
• Strong interpersonal skills.
• Computer literate with good Excel knowledge.

Responsabilidades

• Collaborate with sales, operations, and compliance to ensure smooth client experience for trades settlement and issue resolution.
• Educate Corpay clients on processes to reduce future support needs.
• Support cash flow through timely collection of receivables (trades, deposits, losses).
• Monitor outstanding trades and provide wire instructions.
• Comply with GDPR and CASS obligations.
• Handle small complaints and escalate larger ones as needed.
• Promote the online platform to improve security and self-sufficiency.
• Maintain client records in CRM with accurate interactions and transactions.
• Support dealers and clients as first-hand contact; build client relationships.

Conocimientos

Client support

Communication

Multitasking

Interpersonal skills

Excel

Spanish

English

Portuguese

Educación

Degree in business administration, accounting, finance or economics

Herramientas

Salesforce

CRM system

Descripción del empleo

Your role

Sales - Support - P2 - ESP

What you’ll be doing

What We Need

Corpay is currently looking to hire a Client Support Executive on a permanent basis within our Corpay Cross Borders division. This position falls under our Payments line of business and is based from either our Barcelona or Madrid office. In this role you will focus on client support to help our dealing team and customers to grow. You will collaborate with different departments to ensure the smooth running of the business, allocating payments, reconciliation of funds, creating manual reports with daily expiry information, reaching clients occasionally. Working closely with dealers to provide pre and post-sales support. This will involve in assisting with payments and different requirements as statements, payment investigations, offsets etc. This is a pivotal role that requires you to be accurate, analytical, collaborative, professional, resilient and tenacious. You will report into the Head of Client Support and regularly collaborate with other teams across the division.

How We Work

As a Client Support Executive you will be expected to work in a Hybrid ( @ Days Work From Office ). Corpay will set you up for success by providing:

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

• Collaborating with various internal teams, such as sales, operations, and compliance, to ensure a smooth client experience for the settling of trades and problem resolution.

• Educating Corpay clients on processes where appropriate, to reduce future dependency and contact.

• Supporting efficient cash flow through the timely collection of outstanding receivables (Trades, deposits and Losses).

• Monitoring, chase, and report on outstanding trades requiring wire instructions.

• Complying with regulatory requirements including GDPR and CASS obligations.

• Self-handling of small complaints with Dealers and escape any larger complaints to the complaints department and Head of Client Support.

• Escalating non-settlement suspicions to Head of Client Support.

• Promoting the online platform to clients to enhance security and help them to become self-sufficient.

• Acting as a central point for the resolution of Compliance queries, internal and banking.

• Monitoring and act as a central point for the resolution of Payment investigations though salesforce.

• Compiling Error reporting from Client Support perspective.

• Maintaining accurate and up-to-date client records in our CRM system, documenting all interactions and transactions.

• Working closely with Dealers and being first hand support to them and their clients.

• Helping to develop and maintain client relationships through excellent service.

Qualifications & Skills

• Education: Degree in business administration, accounting, finance or economics.

• Background in an operations role, working knowledge of foreign exchange markets and their conventions is beneficial.

• Have experience in a client support role.

• Outstanding communication skills in both Spanish and English. Other languages skills will be valued, especially Portuguese.

• Good self-organization / multitasking as you will be working in a dynamic environment.

• Ability to learn quickly including complex technical terms and concepts used on a daily basis.

• Strong interpersonal skills.

• Computer literate including good knowledge of Excel.

Pay Transparency

The salary range for this position is €30,000 - €40,000 gross per year. The final offer will be determined based on objective, gender-neutral criteria including relevant skills, professional experience, and qualifications. Corpay maintains structured compensation practices and regularly reviews pay to support compliance with equal pay principles and applicable EU legislation. Additional compensation elements, including benefits and variable pay, will be discussed during the recruitment process.

About Corpay

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.