Client Success Specialist (Retention agent)

Genesy; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Genesy AI, a pioneering startup in Barcelona, is seeking a Client Success Specialist to enhance B2B sales strategies using their advanced lead generation platform. This role involves advising clients, analyzing sales workflows, and ensuring seamless client interaction. Candidates should possess strong communication skills, a solid understanding of sales processes, and are encouraged to apply if they thrive in dynamic environments.

Servicios

Competitive salary

Enticing performance bonuses

Flexible remuneration

Gym discount

Free fruit daily

Free coffee

Discounts at a café

Office with sea views

Direct beach access for breaks

Continuous learning opportunities

Formación

• Advanced level of English (C1) and fluency in another language.
• Strong understanding of B2B sales processes.
• Experience in Sales Ops, SaaS, or startups is a plus.

Responsabilidades

• Advise clients on sales strategies and lead generation.
• Analyze and improve lead generation workflows.
• Collaborate with internal teams for client success.

Conocimientos

Communication

Language skills

Understanding of B2B outbound sales

SaaS metrics familiarity

Startup mindset

Herramientas

CRM experience

Descripción del empleo

Client Success Specialist (Retention agent)

4 days ago Be among the first 25 applicants

About Genesy AI

Genesy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters : selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales pipeline—no wasted time, just results.

About Genesy AI

Genesy AI is a Barcelona-based startup on a mission to revolutionize how B2B sales and prospecting teams operate. Our cutting-edge AI-driven lead generation technology empowers sales teams to focus on what truly matters : selling. By automating manual prospecting, we help optimize workflows, ensuring a predictable and scalable sales pipeline—no wasted time, just results.

After successfully raising €5 million in a landmark seed funding round to grow our team and scale in key markets, we’re looking for a passionate Client Success Specialist to join us.

What You'll Do

• Advise B2B clients on outbound sales strategies and lead generation, helping them optimize their prospecting process with Genesy.
• Guide clients through the implementation of our platform, ensuring they achieve the best results in their sales strategy.
• Analyze and improve lead generation and outbound sales workflows for businesses.
• Act as a strategic consultant to enhance their customer acquisition processes.
• Collaborate with internal teams to ensure a seamless client experience, gathering feedback and contributing to platform improvements.

Must-have

What We’re Looking For

• Language skills : Advanced level of English (C1 level) and fluency in one of the following languages—Spanish, Italian, German, or French.
• Communication skills : You feel confident to engage with clients via video calls.
• Strong understanding of B2B outbound sales and lead generation processes (whether from hands-on experience, involvement in the process, or deep interest in the field).
• Familiarity with key SaaS metrics : ARR, NRR, Churn.
• Startup mindset : energetic, resilient, and motivated to learn and grow.
• Willingness to work from a Barcelona-based office 5 days a week (with flexibility when needed).

Barcelona-based or open to relocate to our vibrant city.

Nice-to-have

• Experience in Sales Ops, Sales, or Customer Success,
• Experience in SaaS, startups, or fast-growing companies.
• CRM experience (e.g., HubSpot, Zendesk, Salesforce).

What We Offer

Competitive salary tailored to your experience.

Enticing performance bonuses that you won’t see anywhere else.

Flexible remuneration through Cobee.

A discount on a premium gym (with spa access) just a step away.

Free fresh fruit every day to help you care for your health.

Free coffee to keep you energized.

A discount at a beachfront cafe where you can also get daily menu deals.

Beachfront office so you can work with stunning sea views—an inspiring and energizing workspace.

Direct beach access to t ake breaks by the sea and recharge.

Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.

Career growth opportunities, as we won’t let your dedication and results go unnoticed.

Team gatherings and celebrations, because we love to build connections and celebrate achievements together.

A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

Ready to shape the future of B2B sales with us? Let’s build something great together

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Accounting

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