Client Success Partner - German Speaking

Gartner; Barcelona; Presencial; EUR 35.000 - 65.000; Jornada completa

Descripción de la vacante

An established industry player is seeking passionate individuals to join their Client Success team. In this role, you will cultivate strong relationships with clients, ensuring they derive maximum value from their Gartner subscriptions. With a focus on collaboration and communication, you will engage with various stakeholders, from C-level executives to junior professionals, helping them navigate their business challenges. This innovative firm offers a competitive rewards package and a culture that embraces diversity and professional growth. If you are driven by client success and eager to make a significant impact, this opportunity is perfect for you.

Servicios

Competitive rewards & benefits package

Professional development opportunities

Collaborative team-oriented culture

Diversity and inclusion initiatives

Formación

• 2+ years of relevant professional and/or internship experience required.
• Strong track record of client satisfaction and retention.

Responsabilidades

• Build and manage relationships with diverse clients to ensure success.
• Facilitate client engagements and recommend actionable programs.

Conocimientos

Communication Skills

Collaboration Skills

Critical Thinking

Influencing Skills

Prioritization Skills

Educación

Bachelor’s Degree

Descripción del empleo

What makes Gartner a great place to work?

We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you’ll make deep connections with colleagues, clients and the communities in which we live and work. You'll have the autonomy to get your work done with the flexibility you need to achieve your best.

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

1. Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
2. Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
3. Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
4. Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
5. Conduct regular reviews of client book of business looking into performance and key client engagement metrics.

What you will need:

1. 2+ years relevant professional and/or internship experience.
2. Bachelor’s degree preferred.
3. Proven track record of success fueled by a passion for delighting clients.
4. Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

What you will get:

1. We offer a highly competitive rewards & benefits package.
2. Collaborative, team-oriented culture that embraces diversity.
3. Professional development and unlimited growth opportunities.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

Job Requisition ID:97028