Client Success Manager - Italian Speaking

Gartner; Barcelona; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

A leading global research firm in Barcelona is seeking a Client Success Associate to ensure clients maximize their investment in Gartner services. You will engage with clients across various sectors and provide tailored support. Ideal candidates have over 5 years of experience, strong communication skills, and proficiency in Italian and English. The role offers a competitive salary and a hybrid work environment.

Servicios

World-class benefits

Competitive compensation

Flexible work environment

Formación

• 5+ years of relevant professional experience.
• Proven track record of success and client satisfaction.
• Ability to use Italian and English at a Business or Native level.

Responsabilidades

• Ensure clients are successful in using their Gartner subscription.
• Drive Gartner growth by introducing services to new clients.
• Identify client priorities and provide tailored support.
• Collaborate with stakeholders to enhance service delivery.

Conocimientos

Strong communication skills

Collaboration

Critical thinking

Influencing skills

Educación

Bachelor's degree

Descripción del empleo

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

What you will need:

• Bachelor's degree is preferred along with 5+ years relevant professional experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to use Italian and English (Reading, Writing and Speaking) at a Business or Native level.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.