Client Success Manager @ Grey Matter Digital (Canary Islands)

Grey Matter Digital; Santa Cruz de Tenerife; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company in IT Services is seeking a Client Success Manager to enhance client relationships and drive satisfaction. The ideal candidate will have 3-5 years of relevant experience, strong communication skills, and a proactive approach to customer management. This role offers competitive compensation alongside career growth opportunities in a supportive team environment.

Servicios

Competitive Salary

24 vacation days per year

Flexible working hours and location options

Comprehensive health and wellness benefits

Opportunities for career advancement

Inclusive culture

Collaborative and supportive team

Formación

• 3-5 years of experience in client services or account management.
• Experience in the digital content industry highly preferred.
• Proficiency with CRM software and digital communication sites.

Responsabilidades

• Serve as the primary liaison between clients and operations team.
• Onboard new clients and nurture ongoing relationships.
• Implement strategies to maximize client satisfaction and loyalty.

Conocimientos

Strong interpersonal skills

Excellent communication skills

Attention to detail

Problem-solving

Educación

Bachelor’s degree in Business Administration

Herramientas

CRM software

Digital communication tools

Descripción del empleo

Client Success Manager @ Grey Matter Digital (Canary Islands)

Join to apply for the Client Success Manager @ Grey Matter Digital (Canary Islands) role at Grey Matter Digital

Client Success Manager @ Grey Matter Digital (Canary Islands)

1 day ago Be among the first 25 applicants

Join to apply for the Client Success Manager @ Grey Matter Digital (Canary Islands) role at Grey Matter Digital

Grey Matter Digital is the premier chat provider behind some of the world's top creators. Built from 5+ years experience servicing creators and understanding supporting technologies, we understand that our industry can be challenging - with untrustworthy characters, unfair pricing, mismanaged accounts and a lack of high quality, highly trained and professional chatters available. In response, we have built the most data-driven approach to chat, to help clients understand their fans and maximize revenue.This approach empowers creators to build meaningful and profitable relationships with fans and subscribers while enabling them to focus more time and attention on what they do best - creating engaging content.

Grey Matter Digital is the premier chat provider behind some of the world's top creators. Built from 5+ years experience servicing creators and understanding supporting technologies, we understand that our industry can be challenging - with untrustworthy characters, unfair pricing, mismanaged accounts and a lack of high quality, highly trained and professional chatters available. In response, we have built the most data-driven approach to chat, to help clients understand their fans and maximize revenue.This approach empowers creators to build meaningful and profitable relationships with fans and subscribers while enabling them to focus more time and attention on what they do best - creating engaging content.

Tasks

The Client Success Manager serves as the primary liaison between our clients and the operations team, including Account Managers and the chat team. This role is pivotal in onboarding new clients effectively, nurturing ongoing relationships, ensuring each client's success, and maintaining their retention through attentive and proactive service.

Onboarding and Orientation:

• Facilitate the smooth transition of new clients, ensuring they have a comprehensive understanding of our services and procedures.


• Provide continuous guidance and support during the initial stages of their partnership with our company.

Client Relationship Management:

• Develop and sustain strong, enduring relationships with clients.


• Regularly engage with clients to assess their needs, gather feedback, and address concerns in a timely manner.

Client Success:

• Collaborate with clients to clearly define their objectives and support them in achieving these goals through tailored services.


• Monitor client accounts and progress, pinpointing opportunities for further improvement and growth.


• Ensure that the operations team delivers quality results that align with client expectations.

Client Retention:

• Develop and implement strategies aimed at maximizing client satisfaction and loyalty.


• Proactively identify potential issues and implement preventive measures to retain clients.

Effective Communication:

• Act as the frontline point of contact for all client inquiries and concerns, ensuring effective communication between clients and the operations team.


• Ensure that client needs, feedback, and expectations are effectivel communicated to the operations team to facilitate seamless service delivery.

Requirements

• At least 3-5 years of experience in client services, account management, or a related field.


• Bachelor’s degree in Business Administration, Communications, or a related field.


• Experience in the digital content industry is highly preferred.


• Strong interpersonal and relationship-building skills.


• Excellent communication and negotiation skills.


• Proven ability to manage multiple projects simultaneously while maintaining


• sharp attention to detail.


• Ability to anticipate client needs and craft suitable solutions.


• Proficiency with CRM software and digital communication sites.

Personal Attributes:

• Strong client-facing and presentation skills.


• Proactive, independent, and with a hands-on approach to problem-solving.


• Passionate about fostering positive client relationships and achieving shared goals.


• Resilient and adaptive to fast-paced environments.

Benefits

Competitive Salary: Highly attractive compensation package commensurate with experience and skills.

Vacation Days: 24 vacation days a year plus one additional day added every year you are with us

Remote Work: We offer flexible working hours and location options

Benefits: Comprehensive health and wellenss benefits

Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.

Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.

Collaborative and Supportive Team: Working with team members that understands the importance of the work you’ll be doing

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Grey Matter Digital by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Product Marketing - Associate Manager/Manager

Santa Cruz de Tenerife, Canary Islands, Spain 2 weeks ago

Santa Cruz de Tenerife, Canary Islands, Spain 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.