Client Success Manager, French Speaker

Learnlight; Barcelona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join a leading EdTech company as a Client Success Manager, remotely overseeing client relationships and program implementations. This full-time position calls for fluency in French and English, excellent communication skills, and a proactive attitude. You'll manage client data and ensure successful program launches while enjoying flexible working conditions and opportunities for professional development.

Servicios

Flexible paid time off

Opportunities for professional development

Support for community engagement

Diverse, inclusive workplace

Formación

• Fluency in French and English is essential.
• Experience with OPCO and CPF processes; Qualiopi certification is a plus.
• Requires excellent communication and relationship-building skills.

Responsabilidades

• Build trustful relationships and oversee program implementation with clients.
• Manage client data and performance metrics in Dynamics.
• Handle escalations from the Learner Success Management team.

Conocimientos

Communication

Relationship Building

Proactivity

Adaptability

Technological Proficiency

Herramientas

Dynamics

Learnlight platform

Microsoft Office 365

Descripción del empleo

Client Success Manager, French Speaker (Remote)

Be part of our mission at Learnlight, an EdTech company passionate about delivering impactful learning experiences through innovative technology. We provide language, intercultural, and interpersonal skills training to over 700,000 learners across more than 180 countries, collaborating with hundreds of global organizations.

This full-time, remote role reports to the Regional Head of Client Success Management. As a Client Success Manager, your key responsibilities include :

• Building strong, trustful relationships with clients, overseeing program implementation, onboarding, and training sessions.
• Managing client data and performance metrics in Dynamics, coordinating reporting and communication plans with clients.
• Handling escalations and complaints from the Learner Success Management team within SLA timelines.
• Updating client information, creating contracts, and ensuring smooth program launches.
• Delivering reports on KPIs like attendance, completion, satisfaction, and collaborating with Finance on billing processes.
• Supporting contract renewals, monitoring customer satisfaction, and identifying upselling opportunities.

Qualifications

• Fluent in French and English.
• Experience with OPCO and CPF processes; Qualiopi certification is a plus.
• Excellent communication skills and ability to foster positive relationships.
• Proactive, adaptable, and comfortable working in a fast-paced environment.
• Technologically proficient with Dynamics, Learnlight platform, and Microsoft Office 365.

What We Offer

• Remote work with flexible paid time off, including holidays and company days off.
• Opportunities for professional development, language learning, and community engagement.
• A diverse, inclusive workplace supporting all backgrounds and communities.

Join Us

We value enthusiasm, initiative, and commitment. Apply promptly as we review applications regularly. Please submit your résumé in English. Learnlight processes your personal data in accordance with our Privacy Policy, with rights to access, rectify, or delete your data.

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