Client Style Advisor (Madrid, Calle de Serrano)

STELLA MCCARTNEY; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a forward-thinking luxury fashion company where your role as a Sales Consultant will be pivotal in delivering exceptional customer experiences. You will be the brand ambassador, engaging with clients and ensuring their needs are met while achieving sales targets. This is a full-time position that offers a dynamic and rewarding environment, emphasizing ethical practices and inclusivity. With a focus on personal and professional growth, you will be supported by a strong team and have opportunities to participate in commission schemes and benefit from exclusive discounts. If you are passionate about fashion and customer service, this role is perfect for you.

Servicios

Commission Scheme

Uniform provided

Employee Discount Programme

Support for people with disabilities

Formación

• Fluent in Spanish and English; knowledge of Mandarin is a plus.
• Experience in luxury brand retail and customer service roles.

Responsabilidades

• Deliver excellent customer service and meet sales targets.
• Handle customer complaints and maintain product presentation.
• Support stock replenishment and participate in inventory counts.

Conocimientos

Excellent communication skills

Sales experience in luxury retail

Customer service experience

Ability to adapt to change

Strong clienteling skills

Descripción del empleo

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint, we are leaders and innovators in our industry.

You will act as an ambassador for the brand in our Calle de Serrano store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus, creating and maintaining loyalty to both the store and the brand.

This is a full-time position (5 days per week).

Your Mission:

• Provide excellent service through continued commitment to our service values and standards.
• Know and achieve your, and the store's daily, monthly, and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example, cross-selling, to drive your sales and KPIs.
• Maintain an understanding of current products, trends, and collections, ensuring that clients are informed and aware.
• Handle customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
• Understand all policies, procedures, and compliance.
• Ensure that all relevant procedures and policies are understood and carry out work according to those standards.
• Presentation must be in line with the company's uniform and grooming standards.
• Understand and align with PCI compliance policy and regulations consistently.
• Adhere to Security and Health and Safety regulations.
• Replenish stock and maintain high standards of merchandise and product presentation.
• Maintain your designated 'area of pride.'
• Support the store with cycle counts and during bi-annual inventories.
• Support with the processing of shipments and transfers, in line with the relevant procedures.
• Perform additional ad hoc duties as necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Your Talent:

• Excellent communication skills. Spanish and English are required; Mandarin would be highly beneficial for this role, as well as other languages (Cantonese, Russian, Spanish, Arabic).
• Sales experience ideally within a luxury brand and/or outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment.
• Ability to initiate contact and communicate effectively.
• Motivated by being a great teammate with a common goal.
• Strong clienteling skills and experience.

Reward:

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time, and the community.

Commission Scheme: Entitlement to participate in Stella McCartney's retail commission scheme.

Uniform: You will receive a uniform to wear at work in the capacity of your role.

Discount: Eligible for the Stella McCartney Discount Programme.

We welcome people with disabilities and endeavor to make reasonable adjustments. If you do require such adjustments, please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us, this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity, and inclusion at the center of everything we do. Our starting point is to create a workplace where different voices are respected, heard, and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.