Client Style Advisor

Stella McCartney; Barcelona; On-site; EUR 24,000 - 26,000; Full time

Benefits offered by this job

Uniform provided

Discount programme

Retail commission scheme

Accessibility adjustments

Job summary

Stella McCartney in La Roca Village seeks a Client Style Advisor to deliver the brand’s luxury service standards. You will engage clients, cross-sell, and build a loyal personal portfolio while meeting daily, monthly, and annual sales targets.

Excellent communication is essential; English required, extra languages welcomed. You will replenish stock, support cycles and inventories, and adhere to PCI, security, and health-and-safety policies.

Qualifications

• Excellent communication skills essential; English required, other languages helpful.
• Sales experience in a luxury brand or outlet retail.
• Experience in customer-service with face-to-face interaction.
• Ability to adapt to a fast-changing, high-pressure environment and be a strong team player.

Responsibilities

• Provide exceptional service and uphold Stella McCartney's luxury standards.
• Aim to achieve daily, monthly and annual sales targets using proven selling techniques.
• Develop CRM activities and manage your personal client portfolio.
• Replenish stock, assist with cycle counts and annual inventories, and process shipments and transfers.

Skills

Excellent communication

English required

Multilingual helpful

Sales experience

Customer service

Clienteling

Job description

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. You will act as an ambassador for the brand in our store in La Roca Village. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission

Provide excellent service through continued commitment to our service values and standards. To know and achieve your, and the store's daily, monthly and annual sales targets. Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. Ensure that all Stella clients receive a unique and luxury in-store experience, satisfaction in line with company values and the "Style it like Stella" selling method. Communicate effectively with clients to understand and manage their needs, exceeding their expectations. Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. Proactively manage and develop CRM activities alongside your personal client portfolio. Achieve a score of at least 90% in any mystery shop report in which you are the primary Client Style Advisor. Understand all policies, procedures and compliance. To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. Presentation must be in line with company's uniform and grooming standards. Act as a Brand Ambassador by maintaining a proactive attitude, actively participating and cooperating with the team, and showing pride in your work. Understand and align with PCI compliance policy and regulations, consistently. Adheres to Security and Health and Safety regulations. To replenish stock and maintain high standards of VM in store, aligned with company guidelines. Support the store with cycle counts and during the annual inventories. Support with the processing of shipments and transfers, in line with the relevant procedures. Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.

Your Talent

Excellent communication skills. English is a requirement, other languages are helpful (Cantonese, Mandarin, Russian, French, Arabic) Sales Experience ideally within a luxury brand and/or outlet retail. Experience in a customer service role with face-to-face customer contact. Ability to adapt to frequent change and a high-pressure environment. Ability to initiate contact and communication effectively. Motivated by being a great teammate with a common goal. Strong Clienteling skills and experience.

Salary Range

€ 24.000 - € 26.000 Gross Annual Salary.

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community. Commission Scheme: Entitlement to participate in Stella McCartney's retail commission scheme.

Uniform

You will receive a uniform to wear at work in the capacity of your role.

Discount

Eligible for the Stella McCartney Discount Programme.

Accessibility

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

Commitments to Inclusive Fashion

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.

Open Invitation

If you want to join us but cannot see a vacancy that matches your expertise or your ambition right now, we would love to hear from you anyway!

Our Mission

Stella McCartney is bold. Our mission is to bring conscience to the industry through our shared values and activist non-conformity. We are committed to make every action count; whether we are leading the way in sustainability or continuing to blur the lines through genderless collections that celebrate our free-thinking individuality, we are accountable for the impact that we have on planet earth and its people. Though our mission is progressive and changes the way the fashion industry works, we remain rooted by our family mindset and connected by a shared trust that inspires inclusivity as well as ground-breaking ideas. We celebrate the life of every member of our global tribe, from the next-gen changemakers pushing us forward to the female icons that have been the heart of our inspiration since 2001.

Read more about our brand history here