Client Strategy Associate

Savant Network; Valencia; Híbrido; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Savant Network busca un líder de Customer Success para gestionar un portafolio de clientes de comercio electrónico, analizando mercado y precios y dirigiendo a agentes de IA para ejecutar estrategias.

Se requiere inglés avanzado, capacidad analítica y experiencia en roles de estrategia/consultoría o ingeniería cuantitativa. Hybrid: Málaga o Madrid, 3 días en oficina y 2 remotos.

Formación

• Inglés nativo para interacción con clientes en EE. UU.
• Formación en estrategia/consultoría o ingeniería/cuantitativa con maestría o MBA.
• 3–5 años de experiencia con habilidades analíticas y manejo de datos.

Responsabilidades

• Diseñar y poseer la hoja de ruta de cada cliente.
• Dirigir a los agentes de IA y al equipo de soporte para ejecutar la estrategia.
• Diseñar cómo crece Customer Success, onboarding y escalamiento, y feedback al producto.

Conocimientos

Inglés nativo

Pensamiento analítico

Comunicación con clientes

Educación

Grado en ingeniería o área cuantitativa

Herramientas

Excel/Google Sheets

Descripción del empleo

Descripción del trabajo

This is not a traditional Customer Success role. You'll act as the strategic owner of a portfolio of e-commerce businesses, diagnosing performance, defining the commercial roadmap and driving execution through AI agents. You'll work directly with US-based clients, so fluent English (C1/C2) and strong client-facing communication skills are essential. We're partnering with a well-funded AI-native scale-up that is building its global hub in Spain. Instead of dashboards, the company deploys a team of specialized AI agents that run brand operations end to end for Amazon sellers. It's heading into a defining stage of growth, and this is a high-ownership role right at the center of it.

About the role

You'll own a portfolio of client accounts end to end. The job has two equally important sides: delivering results for your clients, and helping build the processes that make those results repeatable at scale. You are not a project manager passing tickets around. You read the data, form a view, and execute, and you'll see your decisions reflected in client performance within days.

What you'll do

• Strategy: For each client, design and own the roadmap. Analyze their market, products, price elasticity and advertising, and identify the levers to pull (volume, conversion, pricing, PPC) to define the strategy. This is the part AI will take longest to absorb, which is why analytical thinking matters most.


• Execution: Direct the AI agents and support team to deliver on that strategy. Monitor daily alerts, run weekly performance reviews, and decide what to pause, scale or change.


• Scale: As the company grows, help design how Customer Success works: onboarding, cadence, escalation paths, and close the loop with Product to turn what you see on accounts into product improvements.

What we're looking for

• Native English speaker. The company operates in English and its clients are in the US.


• A background that builds structured thinking: strategy / management consulting, or an engineering / quantitative degree plus a Master's or MBA. You know how to break down a business case and communicate it clearly.


• Around 3 to 5 years of experience. Strong analytical skills, comfortable in Excel / Google Sheets, able to see what the data is telling you.


• High-ownership mentality: you follow up and close the loop without being chased.


• Comfort and curiosity with AI tools. E-commerce or Amazon experience is a plus, not a requirement. We value analytical potential over prior marketplace knowledge.

Location & model: Based in Málaga or Madrid. Hybrid: 3 days in the office, 2 remote.

What you'll get

Ownership of real client accounts from day one, a front-row seat to how AI agents are deployed in real e-commerce operations, competitive compensation benchmarked to experience, and a team that ships continuously and respects good thinking.