Client Services Officer with German in Madrid

Recruityard; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A health insurance company in Madrid is looking for a German-speaking Client Services Officer to provide high-quality support to clients regarding their health insurance without any sales involved. The ideal candidate will manage client inquiries and ensure satisfaction in a supportive, dynamic environment. This is a full-time position offering competitive benefits and opportunities for growth.

Servicios

Competitive monthly salary

Free health insurance for family

Performance-related bonuses

Access to medical teleconsultation

Full training provided

Growth opportunities

Formación

• Fluency in German is mandatory.
• Strong communication, interpersonal, and problem-solving skills required.
• Ability to work efficiently on multiple tasks simultaneously.

Responsabilidades

• Respond to client inquiries about health insurance contracts.
• Manage subscription activities and cancellations.
• Ensure a high level of client satisfaction with timely information.

Conocimientos

Fluency in German

Strong communication skills

Customer-oriented mindset

Problem-solving skills

Ability to manage multiple tasks

Herramientas

Common computer tools

Descripción del empleo

Job Description

Location : Madrid

Workload : 100% (Full-Time, Permanent Contract)

Position Overview :

We are currently looking for a German-speaking Client Services Officer to join a growing international team in Madrid. In this role, you will provide high-quality support and guidance to clients regarding their health insurance contracts, ensuring smooth and efficient service delivery—without any sales or prospecting involved. If you have excellent communication skills and want to be part of a dynamic and supportive work environment, this could be your next career move.

Main Responsibilities :

• Respond to client inquiries via phone and email about their health insurance contracts, coverage, reimbursements, and other related matters.
• Manage subscription activities, cancellations, and premium collections in line with internal policies.
• Process service-related actions such as entering reimbursements, issuing quotes, and managing pre-approvals.
• Maintain and update client records (e.g., contact details, banking information, contract changes).
• Ensure a high level of client satisfaction by delivering clear, accurate, and timely information.
• Meet individual and team performance indicators through efficient and quality-focused service.
• No sales or cold calling required—this role is focused entirely on service.

Candidate Profile :

• Fluency in German (mandatory).
• Strong communication, interpersonal, and problem-solving skills.
• Basic technical proficiency and familiarity with common computer tools.
• Ability to work efficiently on multiple tasks simultaneously.
• Team spirit and adaptability to a fast-paced environment.
• Customer-oriented mindset with a keen eye for detail.

Compensation & Benefits Package :

• Competitive monthly salary
• Permanent employment contract
• Free health insurance coverage for you and your family
• Performance-related annual bonus + quarterly bonus, depending on company results
• Access to medical teleconsultation services
• Full training provided by certified instructors
• Real growth opportunities and long-term career development

Why Apply?

• Join a stable and well-established company in the health insurance sector.
• Work in a collaborative, diverse, and supportive environment.
• Focus on delivering real value to clients (no selling involved).
• Enjoy excellent benefits and continuous development opportunities.

If you're fluent in German and ready to take on a client-facing role where your contribution makes a difference, we’d love to hear from you!

By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.