Client Services Executive Switzerland

Chubb in the U.S.; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Client Services Executive, where you will play a crucial role in managing global accounts and ensuring top-notch service delivery. This position offers an exciting opportunity to collaborate with various stakeholders while maintaining high service standards. With a focus on customer satisfaction, you will be instrumental in supporting business development initiatives and enhancing client relationships. Enjoy a flexible work environment, generous vacation days, and comprehensive benefits, all while contributing to a diverse and inclusive workplace culture.

Servicios

29 days of vacation annually

Flexible work-from-home options

Work-from-home allowance

Flexible start times

Private medical insurance

Life and accident insurance

Pension plan

Stock purchase plan

Gympass

Employee assistance program

Formación

• Native-level proficiency in German and professional proficiency in English are essential.
• Experience in underwriting support and an insurance background are preferred.

Responsabilidades

• Manage account services for global clients and ensure compliance with service standards.
• Build strong relationships with clients and internal stakeholders for effective service delivery.

Conocimientos

Native-level proficiency in German

Professional proficiency in English

Customer service skills

Attention to detail

Problem-solving abilities

Educación

Insurance background

Experience in underwriting support

Herramientas

Microsoft Office

Business Analytics tools

Descripción del empleo

Job Description: Client Services Executive (Inwards)

As a Client Services Executive (Inwards), you will provide account management services to global accounts incoming to Germany & Switzerland from our worldwide multinational network. Your responsibilities include issuing and delivering policy documentation for renewals and new business endorsements, ensuring compliance with Chubb's standards through rigorous data quality checks (100% data quality checking prior to issuance & booking).

The role also involves collaborating closely with global service teams across the Chubb global network, underwriting, credit control, and other internal stakeholders as required.

Responsibilities :

• Ensure all programs and policy documentation are issued according to service standards and corporate guidelines.
• Build and maintain strong relationships with underwriters, clients, brokers, Chubb offices, and other external parties, becoming the main contact for all service-related matters concerning their accounts.
• Support Chubb's business development and client relationship activities.
• Assist global client service executives and underwriters with account management and activities.
• Participate in ongoing projects aimed at improving the Global Services Department.
• Ensure that Chubb's service standards are met and exceeded in implementing global programs.
• Adhere to Chubb's ethical and service standards.

What we offer in return :

• 29 days of vacation annually
• Flexible work-from-home options and additional flexible days
• Work-from-home allowance
• Flexible start times
• Private medical insurance
• Life and accident insurance
• Pension plan
• Stock purchase plan
• Gympass
• Employee assistance program
• Comprehensive learning and development opportunities

Flexible Working

We are open to discussing flexible working arrangements. Please consult with the recruitment business partner managing this position for details.

Our Values and Diversity & Inclusion

At Chubb, our core values guide how we work and live. We are committed to integrity, mutual trust, respect, and a collaborative, supportive work environment. We value diversity and treat everyone with fairness and respect, regardless of age, disability, race, religion, gender, sexual orientation, marital status, or family circumstances. Reasonable accommodations are provided for individuals with disabilities; please contact us for assistance.

We are an equal opportunity employer, ensuring fair employment practices across all protected categories. Applicants must be legally authorized to work in Spain.

Qualifications

Desired Skills and Experience :

• Native-level proficiency in German is mandatory.
• Additional European languages (Dutch, Spanish, French, Italian, Swedish, Danish) are required.
• Professional proficiency in English is essential.
• Previous experience in underwriting support is advantageous.
• An insurance background is preferred.
• Proficiency in Microsoft Office, especially Excel.
• Strong customer service skills and a customer-centric attitude.
• Attention to detail and a commitment to quality.
• Problem-solving and decision-making abilities.
• Ability to work independently and in team environments.

Key Skills

Ab Initio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics