Client Service Delivery Lead — Equity Plans

Next Frontier Capital; Barcelona; Presencial; EUR 60.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Descripción de la vacante

J.P. Morgan is seeking a Client Service Delivery Lead to manage end-to-end service delivery for a defined client portfolio within the Equity Plan Management team.

The role focuses on governance, onboarding, training, escalation management, and reporting key client metrics to senior leadership. The successful candidate will coordinate cross-functional teams, drive standardization, and support product and process improvements while traveling to client sites as needed to maintain strong

Formación

• Excellent communication, presentation, and active listening skills.
• Strong analytical, numerical, documentation, and procedural management skills.
• Minimum of 3 years' experience managing or supporting a portfolio of clients in a client-facing environment.
• Demonstrated ability to build relationships and collaborate across multiple teams and functions.

Responsabilidades

• Manage end-to-end service delivery for an assigned portfolio of clients. Build and maintain strong client relationships, ensuring client satisfaction and successful delivery of agreed services.
• Coordinate internal teams and stakeholders to ensure seamless execution of client requirements and service commitments.
• Oversee client governance activities, including client events, meeting preparation, calendar management, and maintenance of operational runbooks.
• Drive client standardization initiatives aligned to the firm’s service offering and strategic objectives.
• Participate in implementation and onboarding projects, including leading client system training sessions prior to go-live.
• Identify gaps in system functionality and opportunities for process improvement; escalde enhancement requests and support prioritization efforts.
• Provide oversight of corporate actions in partnership with Corporate Actions and Relationship Management teams.
• Act as the first point of escalation for client issues, ensuring timely resolution and effective communication.
• Monitor, track, and present monthly client service metrics and performance reports to senior management.
• Travel to client sites as required to support relationship management and service delivery activities.

Conocimientos

Excellent communication

Analytical thinking

Portfolio management

Cross-functional collaboration

Time management

Educación

Bachelor's degree in Business/Finance or related field

Descripción del empleo

J.P. Morgan is seeking a Client Service Delivery Lead to manage end-to-end service delivery for a defined client portfolio within the Equity Plan Management team.

The role focuses on governance, onboarding, training, escalation management, and reporting key client metrics to senior leadership. The successful candidate will coordinate cross-functional teams, drive standardization, and support product and process improvements while traveling to client sites as needed to maintain strong