Client Service Assistant (eBilling and Collections)

JR Spain; España; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a tech-savvy professional to join their dynamic Collections department. This role focuses on onboarding new clients to e-billing portals and resolving any technical issues that arise. You will collaborate with various teams to ensure invoices are uploaded and paid on time, while also maintaining databases and responding to queries. If you have a keen eye for detail, excellent communication skills, and a passion for problem-solving, this opportunity offers a chance to thrive in a supportive environment that values your contributions.

Formación

• Minimum 1 year of experience in client onboarding or support roles.
• Knowledge of e-billing portals and ticketing systems.

Responsabilidades

• Assist with new client registration and onboarding into e-billing portals.
• Monitor and follow up with Sales for timely invoice uploads.
• Respond to and resolve e-billing queries.

Conocimientos

Technical and technology-savvy mindset

Problem-solving ability

Attention to detail

Excellent communication skills

Methodical and organized approach

Educación

Bachelor’s degree or equivalent

Herramientas

Microsoft Office suite

Ticketing systems

E-billing portals (Ariba, Coupa, Tungsten, Legal Tracker)

Descripción del empleo

Job Description:

We are seeking an engaging, open-minded, and tech-savvy professional to join our well-established and dynamic Collections department. The primary focus of this role is to respond to and assist with the registration and setup of new clients' accounts on their chosen e-billing portals and our internal system. Responsibilities include completing necessary vendor forms, producing required documents, and resolving technical, invoice, or collections issues to ensure e-billing invoices are uploaded and paid according to agreed payment terms.

You will collaborate closely with the E-billing Team Lead, Collections Team, Clients, Sales, and other stakeholders to troubleshoot portal and invoice submission issues.

Responsibilities:

1. Assist with new client registration and onboarding into e-billing portals.
2. Complete vendor forms and produce accurate documents for sharing as required.
3. Create and update user details and guide clients on portal access and usage.
4. Monitor and follow up with Sales to ensure timely upload of invoices (within 7 days of invoice date), including occasional bulk uploads.
5. Work towards e-billing goals to reduce over-term revenue/collections.
6. Maintain company information on platforms and troubleshoot issues with support teams.
7. Maintain central databases of login details and other relevant information.
8. Respond to and resolve e-billing queries.
9. Support collections efforts and cover for team absences as needed.
10. Perform ad-hoc projects/tasks as assigned by managers.

Required Skills:

• Technical and technology-savvy mindset.
• Problem-solving ability and creative thinking.
• Attention to detail.
• Professional demeanor.
• Excellent communication skills, both spoken and written.
• Methodical and organized approach.

Required Experience and Qualifications:

• Minimum Bachelor’s degree or equivalent.
• Experience with ticketing systems and handling client/internal inquiries.
• At least 1 year of professional experience in client onboarding, accounting, or support roles.
• Knowledge of e-billing portals such as Ariba, Coupa, Tungsten, Legal Tracker, or others.
• Proficiency in Microsoft Office suite.
• Numerical aptitude.

Desired Skills and Experience:

• Fast learner.
• Experience with client onboarding or e-billing portals.
• Enjoys communication over phone and email.
• Proficiency in English; French or Spanish skills are a plus.

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