Client Retention Manager

ProjectFitter.ai; Sevilla; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the B2B tech sector is seeking a Client Retention Manager to oversee client interactions across diverse cultures. This role requires excellent communication skills and a knack for problem-solving, along with managing multiple accounts effectively. Join a dynamic team and enjoy competitive benefits including remote work opportunities and intensive training.

Servicios

Competitive monthly rate in USD

Paid intensive training and trial period

Great management with no bureaucracy

Medical Policy

Formación

• Exceptional command of written and spoken Ukrainian and English (C1-C2 levels).
• 2+ years of experience in B2B tech industry.
• Experience working on cross-departmental projects.

Responsabilidades

• Manage accounts from 30+ countries and maintain communication with tech teams and clients.
• Integrate new accounts and onboard new tech specialists.
• Ensure agreements are adhered to by all parties.

Conocimientos

Interpersonal skills

Problem-solving

Time management

Multitasking

Communication

Herramientas

Asana

Jira

Excel

PowerPoint

Keynote

Descripción del empleo

Are you a people person with a knack for managing teams and building relationships? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!

We're on the lookout for a Client Retention Manager who will be the heartbeat of our client interactions and the guiding star for our teams.

Requirements

What You Need :

• Exceptional command of written and spoken Ukrainian and English (C1-C2 levels);
• 2+ years of experience in B2B tech industry;
• Tech-savvy critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel);
• Team player who worked on cross-departmental projects for further service delivery enhancements;
• Skilled in time management and has experience working with time management platforms (Asana, Jira etc.);
• Having great interpersonal and communication skills, excited about communicating with people;
• Excellent at organizing and multitasking, being able to work with several accounts at the same time;
• Having a track record of taking responsibility;
• Love people and new technologies;

What You Will Do :

• Integrate new accounts;
• Manage accounts from 30+ countries and a diverse list of industries;
• Maintain constant communication with tech teams and clients;
• Proactively mediate and resolve any clients' and tech specialists' questions;
• Maintain security standards within teams and also on the client's side;
• Ensure that agreements are adhered to by all parties;
• Moderate candidate introduction to new projects, onboard new tech specialists and facilitate their lifecycle with a project;
• Help talented people from your teams grow and develop professionally;
• Work with diverse cultures and countries, and meet wonderful people;

Would be a big plus :

• Good sense of humor;

We Offer :

• Competitive monthly rate in USD;
• Business hours;
• Opportunity to work remotely;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Medical Policy;

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

IT Services and IT Consulting

J-18808-Ljbffr

J-18808-Ljbffr