Client Retention Manager

ProjectFitter.ai; Santander; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Client Retention Manager who excels in building relationships and managing teams. This role offers the chance to work with diverse cultures while ensuring seamless client interactions. You will be responsible for integrating new accounts, managing a diverse portfolio, and facilitating communication between tech teams and clients. With opportunities for financial and professional growth, as well as the flexibility of remote work, this position is perfect for a people-oriented individual who thrives in dynamic environments. Join a team where your contributions will make a real impact!

Servicios

Competitive monthly rate

Opportunity to work remotely

Financial growth

Paid intensive training

Formación

• 2+ years in B2B tech industry with strong communication skills.
• Experience with time management tools and critical thinking.

Responsabilidades

• Manage accounts from 30+ countries and maintain client communication.
• Integrate new accounts and onboard tech specialists.

Conocimientos

Ukrainian (C1-C2)

English (C1-C2)

B2B Tech Experience

Critical Thinking

Time Management

Interpersonal Skills

Multitasking

Herramientas

Asana

Jira

Keynote

PowerPoint

Excel

Descripción del empleo

Are you a people person with a knack for managing teams and building relationships? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!

We're on the lookout for a Client Retention Manager who will be the heartbeat of our client interactions and the guiding star for our teams.

Requirements

What You Need :

• Exceptional command of written and spoken Ukrainian and English (C1-C2 levels);
• 2+ years of experience in B2B tech industry;
• Tech-savvy critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel);
• Team player who worked on cross-departmental projects for further service delivery enhancements;
• Skilled in time management and has experience working with time management platforms (Asana, Jira etc.);
• Having great interpersonal and communication skills, excited about communicating with people;
• Excellent at organizing and multitasking, being able to work with several accounts at the same time;
• Having a track record of taking responsibility;
• Love people and new technologies;

What You Will Do :

• Integrate new accounts;
• Manage accounts from 30+ countries and a diverse list of industries;
• Maintain constant communication with tech teams and clients;
• Proactively mediate and resolve any clients' and tech specialists' questions;
• Maintain security standards within teams and also on the client's side;
• Ensure that agreements are adhered to by all parties;
• Moderate candidate introduction to new projects, onboard new tech specialists and facilitate their lifecycle with a project;
• Help talented people from your teams grow and develop professionally;
• Work with diverse cultures and countries, and meet wonderful people;

Would be a big plus :

• Good sense of humor;

We Offer :

• Competitive monthly rate in USD;
• Business hours;
• Opportunity to work remotely;
• Financial and professional growth;
• Paid intensive training and trial period;