Client Retention Manager

ProjectFitter.ai; Madrid; A distancia; USD 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Client Retention Manager to enhance client relationships and lead team interactions. This role is perfect for those who thrive in dynamic environments and enjoy working with diverse cultures. You will be responsible for managing accounts across various industries, ensuring smooth communication between clients and tech teams, and facilitating the onboarding of new specialists. This opportunity offers financial and professional growth, along with a supportive management structure that fosters development without bureaucracy. If you love people and technology, this role is an exciting chance to make a significant impact.

Servicios

Competitive monthly rate

Opportunity to work remotely

Paid intensive training

Medical Policy

Financial and professional growth

Business hours

Great management with no bureaucracy

Formación

• 2+ years in B2B tech, fluent in Ukrainian and English.
• Strong interpersonal skills and tech-savvy with time management tools.

Responsabilidades

• Manage accounts from 30+ countries, ensuring client satisfaction.
• Integrate new accounts and maintain communication with tech teams.

Conocimientos

Ukrainian language proficiency

English language proficiency

B2B tech industry experience

Critical thinking

Problem-solving

Interpersonal skills

Time management

Multitasking

Herramientas

Asana

Jira

Keynote

PowerPoint

Excel

Descripción del empleo

Are you a people person with a knack for managing teams and building relationships? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!

We're on the lookout for a Client Retention Manager who will be the heartbeat of our client interactions and the guiding star for our teams.

Requirements

What You Need :

• Exceptional command of written and spoken Ukrainian and English (C1-C2 levels);
• 2+ years of experience in B2B tech industry;
• Tech-savvy critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel);
• Team player who worked on cross-departmental projects for further service delivery enhancements;
• Skilled in time management and has experience working with time management platforms (Asana, Jira etc.);
• Having great interpersonal and communication skills, excited about communicating with people;
• Excellent at organizing and multitasking, being able to work with several accounts at the same time;
• Having a track record of taking responsibility;
• Love people and new technologies;

What You Will Do :

• Integrate new accounts;
• Manage accounts from 30+ countries and a diverse list of industries;
• Maintain constant communication with tech teams and clients;
• Proactively mediate and resolve any clients' and tech specialists' questions;
• Maintain security standards within teams and also on the client's side;
• Ensure that agreements are adhered to by all parties;
• Moderate candidate introduction to new projects, onboard new tech specialists and facilitate their lifecycle with a project;
• Help talented people from your teams grow and develop professionally;
• Work with diverse cultures and countries, and meet wonderful people;

Would be a big plus :

• Good sense of humor;

Benefits

We Offer :

• Competitive monthly rate in USD;
• Business hours;
• Opportunity to work remotely;
• Financial and professional growth;
• Paid intensive training and trial period;
• Great management with no bureaucracy;
• Medical Policy;

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

IT Services and IT Consulting