Client Relationship On-Field Representative - Barcelona

Viva.com; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic member for their Direct Representatives Team. In this role, you will actively promote innovative financial services directly to clients, ensuring seamless activation and ongoing support for merchants. Your responsibilities will include visiting client premises, assisting with verification processes, and monitoring portfolio performance. This is an exciting opportunity to engage with a diverse client base and contribute to the adoption of cutting-edge financial solutions. If you thrive in a fast-paced environment and possess outstanding negotiation skills, this role could be your next career milestone.

Formación

• 2+ years of experience in business development in a financial services environment.
• Strong negotiation and organizational skills are essential.

Responsabilidades

• Promote services by visiting clients and providing in-person support.
• Monitor portfolio performance and assist with merchant activation.

Conocimientos

Business Development

Negotiation Skills

Organizational Skills

Customer Relationship Management (CRM)

Resilience

Herramientas

CRM Systems

Descripción del empleo

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Role Overview : As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities :

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements :

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;