Client Management Support

Hsbc; Madrid; Presencial; EUR 32.000 - 33.000; Jornada completa

Descripción de la vacante

HSBC Spain seeks a Client Management Support specialist for Global Payment Solutions. You will support pricing, billing, and Social Security-related tasks, ensuring rates are correctly set and inquiries are handled promptly.

Fluency in English and Spanish, plus university-level education, are required. You will manage escalations, coordinate cross-functional teams, and foster strong client relationships for a seamless experience.

Formación

• Fluency in English and Spanish.
• University level education or equivalent qualification.
• Experience in fast-paced customer service environments.
• Strong communication and interpersonal skills.
• Ability to build relationships with internal and external stakeholders.
• Knowledge of cash management products.

Responsabilidades

• Support pricing and billing, review applied rates, and ensure correct rate setup.
• Resolve complex service inquiries with timely, proactive communication.
• Coordinate client escalations and inform internal stakeholders.
• Monitor case activity to identify risks and improvement opportunities.
• Oversee local client projects and align with global initiatives.
• Engage with global counterparts for maintenance requests and escalations.
• Build and maintain internal and external contact lists.

Conocimientos

Fluent English

Fluent Spanish

Customer service

Communication

Stakeholder management

Cash management knowledge

Educación

University level education or equivalent

Descripción del empleo

The opportunity: Client Management Support, Global Payment Solutions

Being part of HSBC in Spain, you’ll help evolve and grow our business.

What you will do:

• Support the department that provides services to Social Security, mainly in administrative and customer service tasks, and on the corporate side in everything related to pricing and billing, reviewing applied rates, and confirming that rates are set up correctly.
• Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met
• Be accountable for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. You will coordinate remediation of issues and the communication to clients/internal stakeholders
• Monitor client case type/activity to identify potential issues and opportunities for improvement. Proactively identify risks and issues as part of complex query oversight
• Oversee local client-initiated projects; facilitate local completion of global client-initiated projects
• Engage with Global counterparts for maintenance requests, client queries and escalations
• Identify and action red flags before they become client-identified issues
• Develop and maintain internal and external contact list

You should apply if you have:

• Fluency in English and Spanish
• University level education or a similar qualification, and preferrable previous experience
• Experience working within a fast-paced customer service-oriented environment with continually changing priorities
• Effective communication and interpersonal skills with experience in interacting cross functional lines
• The ability to build relationships with internal and external stakeholders with empathy
• Knowledge on Cash management products

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

The pay range for this role is 31,776 € - 33,000 €

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

We offer a comprehensive and competitive package of benefits covering usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

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