Client Experience Executive

Nomadic Agency; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative digital marketing agency seeks a Client Experience Executive to enhance client relationships and satisfaction in a fully remote environment. This role is pivotal in driving client retention and loyalty while collaborating with SEO strategists to align strategies with client goals. Ideal candidates will possess advanced English skills and a passion for customer service excellence. Join a dynamic team that values growth, innovation, and adaptability, and contribute to the success of leading brands across various industries. If you're ready for big challenges and passionate about making an impact, this opportunity is for you!

Servicios

15 business days of vacation

Birthday off

Time off during the holidays

Discounts at educational institutions

Formación

• Advanced English proficiency is mandatory for this role.
• Experience in managing B2B client relationships is essential.
• Strong customer service and communication skills are required.

Responsabilidades

• Lead and develop client relationships while ensuring satisfaction.
• Plan and execute strategies focused on client retention.
• Identify upselling and cross-selling opportunities.

Conocimientos

Advanced English

B2B Client Relationship Management

Customer Service Excellence

Proactivity

Organization Skills

Communication Skills

SEO Knowledge

Descripción del empleo

Do you have a strong orientation toward customer satisfaction and the ambition to take relationships and business with them to the next level? We are looking for a Client Experience Executive with advanced / bilingual English to lead relationships with our eCommerce clients, strengthen partnerships, and position ourselves as strategic partners in their business. You will play a key role in client retention, satisfaction, and loyalty. We work 100% remotely because we believe talent should flow freely. You can apply from anywhere in the world!

What challenges await you?

• Lead and develop client relationships.
• Closely monitor their satisfaction with our services.
• Plan and execute strategies focused on client retention.
• Identify and capitalize on upselling and cross-selling opportunities.
• Ensure that SEO strategies are aligned with client goals and oversee the quality of service delivered in collaboration with our SEO strategists and analysts.

What do you need to succeed?

• Advanced / bilingual English, both spoken and written (mandatory).
• Experience in managing B2B client relationships (mandatory).
• Passion for excellence in customer service and the ability to handle unexpected situations.
• Proactivity, organization, and excellent communication skills.
• A passion for learning and staying up-to-date with industry trends.
• SEO knowledge is a plus.

What do we offer?

• Hiring mode: Contractor
• 15 business days of vacation
• Birthday off
• Time off during the holidays
• Discounts at educational institutions

Who are we?

Nomadic is a digital marketing agency specializing exclusively in SEO, working with over 170 leading brands in Media, eCommerce, and Startups across LatAm, USA, and Europe. Our team is made up of industry leaders, developing methodologies, training, and tailored strategies to boost traffic and conversions for our clients.

What does it mean to be a Nomadic?

We work together to achieve our goals, accelerating mutual success.

We focus on what truly matters, adapting to change and leaving behind what no longer serves us.

We reinvent and innovate, never losing sight of our mission.

If you're passionate about growth, innovation, and ready for big challenges, we want you on our team!