Client Experience Executive

TN Spain; Barcelona; Presencial; USD 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative digital marketing agency is seeking a Client Experience Executive to enhance relationships with eCommerce clients. This role is pivotal in ensuring client retention, satisfaction, and loyalty while working 100% remotely. The ideal candidate will possess advanced English skills and experience in B2B client management. You'll have the opportunity to lead client relationships, strategize for retention, and collaborate with SEO experts to ensure service quality. Join a dynamic team dedicated to growth and innovation, where your contributions will significantly impact client success across various industries.

Servicios

15 business days of vacation

Nomadic days

Birthday off

Time off during holidays

Discounts at educational institutions

Formación

• Strong English proficiency is mandatory for this role.
• Experience in managing B2B client relationships is essential.

Responsabilidades

• Lead and develop client relationships while monitoring satisfaction.
• Plan strategies focused on client retention and upselling opportunities.

Conocimientos

Advanced/Bilingual English

B2B Client Relationship Management

Customer Service Excellence

Proactivity

Organization Skills

Communication Skills

Learning and Industry Trend Awareness

SEO Knowledge

Descripción del empleo

Social network you want to login/join with:

Do you have a strong orientation toward customer satisfaction and the ambition to take relationships and business with them to the next level? We are looking for a Client Experience Executive with advanced/bilingual English to lead relationships with our eCommerce clients, strengthen partnerships, and position ourselves as strategic partners in their business. You will play a key role in client retention, satisfaction, and loyalty. We work 100% remotely because we believe talents should flow freely. You can apply from anywhere in the world!

What challenges await you?

• Lead and develop client relationships.
• Closely monitor their satisfaction with our services.
• Plan and execute strategies focused on client retention.
• Identify and capitalize on upselling and cross-selling opportunities.
• Ensure that SEO strategies are aligned with client goals and oversee the quality of service delivered in collaboration with our SEO strategists and analysts.

What do you need to succeed?

• Advanced/bilingual English, both spoken and written (mandatory).
• Experience in managing B2B client relationships (mandatory).
• Passion for excellence in customer service and the ability to handle unexpected situations.
• Proactivity, organization, and excellent communication skills.
• A passion for learning and staying up-to-date with industry trends.
• SEO knowledge is a plus.

What do we offer?

• Hiring mode: Contractor
• Payment in USD
• 15 business days of vacation
• Nomadic days
• Birthday off
• Time off during the holidays
• Discounts at educational institutions

Who are we?

Nomadic is a digital marketing agency specializing exclusively in SEO, working with over 170 leading brands in Media, eCommerce, and Startups across LatAm, USA, and Europe.
Our team is made up of industry leaders, developing methodologies, training, and tailored strategies to boost traffic and conversions for our clients.

What does it mean to be a Nomadic?

We work together to achieve our goals, accelerating mutual success.

We focus on what truly matters, adapting to change and leaving behind what no longer serves us.

We reinvent and innovate, never losing sight of our mission.

Visit our website: www.nomadic.agency

If you're passionate about growth, innovation, and ready for big challenges, we want you on our team!