Client Experience Coordinator

H2H, Human To Human; Comunidad Valenciana; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company dedicated to creating healthier futures for people and animals alike. This role is pivotal in ensuring the accuracy and quality of medical information, where you'll be responsible for recognizing and reporting Adverse Events, conducting data entry, and developing responses to complex inquiries. If you have a strong background in Drug Safety or Clinical Research and are bilingual in English and Spanish, this is your chance to make a meaningful impact in the pharmaceutical industry. Be part of a team that values your contributions and strives for excellence in health care.

Formación

• Bilingual in English and Spanish is strongly preferred.
• Experience in Drug Safety or Clinical Research is an asset.

Responsabilidades

• Recognize and report Adverse Events using appropriate forms.
• Conduct data entry, MedDRA coding, and case quality control checks.

Conocimientos

Bilingual (English / Spanish)

Analytical Skills

Problem-Solving Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Educación

Experience in Drug Safety or Clinical Research

Knowledge of Medical Terminology

Herramientas

Adobe Pro

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

PRIMARY DUTIES AND RESPONSIBILITIES

1. Recognize and report Adverse Events using the appropriate forms
2. Data entry of event information, MedDRA coding and pertinent details.
3. Case Quality Control Check
4. Reconciliation of event reports
5. Literature search and review
6. Develop responses to complex Medical Information inquiries
7. Sorting of incoming faxes and documents
8. Filing of source documentation
9. Other tasks assigned by the Manager, as needed.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

1. Bilingual, English / Spanish strongly preferred
2. Previous experience in Drug Safety, Clinical Research and / or equivalent and related experience in the pharmaceutical industry is an asset
3. Familiarity with Adobe Pro an asset
4. Can do attitude, with proven ability to meet strict deadlines
5. Knowledge of medical terminology is a strong asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

1. Strong business and financial acumen
2. Strong analytical and mathematical skills
3. Ability to communicate effectively both orally and in writing
4. Effective interpersonal and leadership skills
5. Effective organizational skills; attention to detail
6. Ability to consistently meet deadlines
7. Excellent problem-solving skills; ability to resolve issues effectively and efficiently
8. Excellent presentation skills
9. Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information.