Client Development Specialist - Puerto Banus

CHRISTIAN DIOR COUTURE; España; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player seeks a Client Development Specialist to enhance client engagement and retention. This role involves analyzing client data, coordinating marketing activities, and ensuring high-end service in a luxury retail environment. You will work closely with the Store Director and Marketing department to develop innovative strategies that drive results. Join a vibrant team where your creativity and organizational skills will flourish, and contribute to a legacy of excellence in the luxury fashion sector.

Formación

• Strong analytical skills to monitor client database and campaigns.
• Creativity to develop engaging marketing strategies.

Responsabilidades

• Coordinate marketing activities to maximize ROI and client engagement.
• Analyze customer database and support client interactions.

Conocimientos

Analytical skills

Organizational skills

Relationship skills

Creativity and imagination

Luxury sensitivity

Basic IT knowledge (Office)

Descripción del empleo

ABOUT CHRISTIAN DIOR COUTURE

House of Dreams, House of Talents

"Whatever you do - for work or pleasure - do it with passion! Live with passion!" Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, inspiring his successors to this day. "Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality," he wrote in his book Je suis couturier. Over the course of his collections, Monsieur Dior became the master of his muses' happiness.

Rich in exceptional heritage, with a community of more than 7,000 talents, our House embodies Christian Dior's "House of Talents" today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity, and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a joyful, sincere, and generous environment where we blossom & deliver excellence with determination, courage, and optimism.

*The Little Dictionary of Fashion
**Published in English as Talking About Fashion

YOUR IMPACT

Directly reporting to the Store Director and Deputy Store Manager, the Client Development Specialist supports and coordinates the team in all marketing activities, maximizing ROI. The CDS focuses on growing the local client database by recruiting new clients, retaining existing ones, and reactivating dormant clients. They analyze the customer database and coordinate daily CRM actions. The role involves close contact with the Marketing department regarding clienteling activities in boutique. The position includes advanced training and seminars provided by HQ.

Missions Description - Daily Tasks

• Ensure the accuracy of the clients database (correct information).
• Coordinate follow-up actions with the team on client interactions (purchases, walk-ins, birthdays).
• Develop target lists, monitor call campaigns, control attendance, and follow up to maximize results.
• Organize and oversee OTO campaigns in-store.
• Manage client targeting, invitations, and ROI for HQ treatments; support local initiatives.
• Handle clients' gifts stock and coordinate gifting actions for local celebrations.
• Support the team in providing high-end service, including VIP room experiences.
• Develop and maintain partnerships for recruitment.
• Share weekly figures and objectives on local clients, conduct dashboard analysis monthly (focused on Client Development and Diorly weekly).

WHAT YOU CAN BRING:

• Knowledge of basic IT (Office)
• Product sensitivity and retail understanding
• Creativity and imagination
• Analytical skills
• Good knowledge of boutique business activity
• Luxury sensitivity
• Relationship skills
• Organizational skills
• Reactivity & Proactivity