Client Delivery Lead (m / f / d)

Kraken; Ourense; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Kraken is seeking a Client Delivery Lead to support European clients in their technology transformation journeys. This role involves managing client relationships, understanding technological needs, and collaborating with internal teams to ensure successful project delivery. Candidates should possess strong problem-solving skills and be fluent in English and Spanish.

Servicios

Flexible working environment

Equity Options Scheme

Professional development support

Best company culture

Formación

• Strong enterprise client delivery and/or product ownership experience.
• Experience with SaaS and digital transformation.
• Fluent English and Spanish, with another European language preferred.

Responsabilidades

• Managing relationships with enterprise client counterparts.
• Triage incoming requests and communicate client priorities internally.
• Supporting engineering team to deliver product features.

Conocimientos

Problem Solving

Communication

Collaboration

Influencing

Descripción del empleo

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

What We Do

What we do : build an AI-driven, innovative, forward-thinking platform for energy management. From optimising resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it : future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working. Throughout this time our team has been at the forefront of industry leading migrations whilst setting a new standard for what business transformation can look like.

The Team

You will be joining the client delivery team with Kraken working to support European enterprise clients through their technology transformation journeys, supporting long term migration projects. The Client Delivery Lead has direct responsibility managing a tech domain (billing, finance, comms..) for our client projects. This is either migrating onto our Kraken platform or managing long term technology requirements.

They need to work in partnership with the technology and operational teams at Kraken as well as the client to deliver results for our client’s project or business needs. The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.

You will also support the client in adapting to ways of working that are aligned to Kraken’s development style. You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client.

What you'll do!

• You will be managing the relationship with enterprise client counterparts (often product owners and business owners)
• Travelling to meet our clients across Spain
• You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain / product issues
• Being the knowledge base of how Kraken works and how we deliver Kraken Platform
• Triaging incoming requests and communicating client priorities internally
• Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform.
• Supporting the engineering team to deliver product features
• Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have.

This is a hands-on, individual contributor position. The role is European based and your projects could be run from any country, travel is expected as part of this role.

We are a flat and agile organisation and plan to remain this way. We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment. To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation.

You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change.

You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.

We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition. Pioneers in this space, we are excited about how Kraken can change the lives of our customers and convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis. If you believe this too then Kraken Tech is the right place for you.

Key Success Factors (What You Need To Have)

• In this position you will be laser focused on satisfying our customer’s needs. We are looking for people with strong problem solving skills and a super positive solutions oriented mindset. If you have a taste for raising up to challenges and a winner mindset, this position is the right fit for you!
• Strong enterprise client delivery and / or product ownership experience
• Experience with SaaS, Digital Transformation or overall platform migrations.
• Experience of product management and customer journeys
• Solid understanding of technology and associated trends
• Excellent communications, collaboration and presentation skills
• Strong influencing skills and ability to challenge traditional ways of thinking
• Experience of working with significant complex delivery pipelines for clients
• Patience and initiative - our clients are undergoing huge transformations that take time and require our understanding
• Time management and a get-stuff-done attitude
• Consulting experience is a plus
• Fluent English & Spanish is a must, and another European language is a plus (French, Portuguese, Italian or German preferred)

Why else you'll love it here

• Our company culture - We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people.
• Purpose - We are deeply passionate about helping customers (without them, we don’t exist), about technology (we are a tech business disrupting energy) amd sustainability (we are all about speeding up the shift to a more sustainable world).
• Flexible working environment - genuine work life balance here, we treat you as a human, and do our best to make work and life merge smoothly together.
• Relaxation - we don’t count your holidays here. We work hard, and so we know you need to play hard as well (within reason of course).
• Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success.
• Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner.
• Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you.

Please submit your CV in English

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Technology, Information and Internet

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