Client Advisor La Roca

LVMH Group; Barcelona; Presencial; EUR 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tailor-made onboarding program

Internal training and mentoring

Exclusive product discounts

Access to learning platforms

Language academy enrollment

Health and life insurance

Descripción de la vacante

TAG Heuer in Madrid is seeking a Client Advisor to drive boutique sales, nurture lasting client relationships, and embody the brand’s spirit of excellence. Report to the Boutique Manager and participate in events, omni-channel initiatives, and exceptional service.

The role requires at least 3 years in luxury retail, fluent English and Spanish, strong interpersonal skills, and a client-centric mindset. Benefits include tailor-made onboarding, internal training, exclusive product discounts,

Formación

• Minimum 3 years of experience in luxury retail operations or related commercial environments.
• Proven knowledge of luxury retail operations, selling techniques, clienteling KPIs, digital tools, and retail procedures.
• Advanced fluency in English and Spanish; additional languages valued.

Responsabilidades

• Proactively achieve sales targets and KPIs by employing effective selling techniques and fostering team collaboration.
• Develop and nurture enduring client relationships, delivering memorable in-store experiences and exceptional service.
• As Brand Ambassador, represent TAG Heuer at events and ensure a seamless omnichannel client journey across touchpoints.
• Promote and integrate omnichannel sales initiatives for a superior client journey across all interactions.
• Contribute to innovative ideas for sales growth, merchandising, and events.
• Utilize qualitative client data insights to personalize engagement and maximize opportunities.
• Support daily operations including inventory, cash operations, and security under boutique management.

Conocimientos

Clienteling KPIs

Luxury retail operations

Sales targets

Descripción del empleo

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Client Advisor, you will play a key role in drive boutique sales and foster lasting client relationships by embodying the brand, ensuring operational excellence, and contributing to a collaborative and inclusive work environment. Based in Madrid, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Boutique Manager.

Start date: As soon as possible

Job responsibilities

• Proactively achieve sales targetsand KPIs by employing effective selling techniques and fostering team collaboration.
• Develop and nurture enduring client relationships, leveraging all available resources to consistently deliver memorable in-store experiences and exceptional service.
• Embody TAG Heuer's brand DNAand passionately serve as a Brand Ambassador, actively participating in events both within and outside the boutique.
• Actively promote and integrate omnichannel sales initiativesto ensure a seamless and superior client journey across all interaction points.
• Innovate and propose strategic ideasfor sales growth, covering merchandising, and special events.
• Master qualitative client data collection, utilizing insights to personalize client engagement and maximize business opportunities.
• Actively contribute to operational excellence, supporting all daily processes such as inventory management, cash operations, and security under boutique management guidance.

Profile

• Minimum 3 years of experience in luxury retail operations or related commercial environments, supported by a strong commercial background and training.
• Proven knowledge of luxury retail operations, including selling techniques, clienteling KPIs, digital tools, and retail procedures.
• Advanced fluency in English and Spanish, proficiency in additional languages is highly valued.
• Possesses a client-centric mindset with excellent interpersonal and communication skills, coupled with a strong service predisposition.
• As part of the LVMH LIFE360 program aimed at reducing LVMH’s ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices

Additional information

Your benefits at TAG Heuer (non-exhaustive list):

• Tailor-made onboarding program
• Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and much more!)
• Exclusive discounts on selected TAG Heuer and LVMH products
• Access to cutting-edge learning platforms to support continuous professional development and skill enhancement.
• Language academy enrollment for those wishing to learn a new language or perfect an existing one.
• Health and life insurance coverage.
• Wellhub membership, providing access to a wide range of wellness benefits and resources.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.