Claims & Waste Analyst: Drive Recovery & Quality

Fyffes; Valencia; On-site; EUR 35,000 - 40,000; Full time

Job summary

Fyffes is seeking a detail-oriented Waste & Claims Analyst to manage claims administration and support the recording, recovery and reporting of waste and claims across our fresh produce operations in Valencia.

This hands-on role requires strong administrative ownership, analytical ability and cross-functional coordination as you handle claims from receipt to closure with Category, Quality, Finance and Logistics teams.

Qualifications

• Bachelor's degree or equivalent qualification in Business Administration, Supply Chain, Food Science, Quality, Agriculture or a related field.
• Experience in claims administration, quality, supply chain, logistics, customer service, accounts receivable or a comparable operational role.
• Experience within fresh produce, food or FMCG is highly valued.
• Strong administrative ownership, attention to detail and document-control skills.
• Ability to manage competing priorities, deadlines and multiple open cases.
• Strong analytical, reporting and stakeholder-coordination skills.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Experience with claims, ticketing or ERP systems such as SAP is advantageous.
• Fluent written and spoken Spanish and English; German would be an advantage.

Responsibilities

• Manage Claims: Receive, classify and register claims relating to product quality, rejections, labels, packaging and transportation. Create and maintain complete case records and Halo tickets through to closure.
• Collect Evidence & Complete Due Diligence: Gather, organise and validate supporting documentation, identify missing information and elevate exceptions or disputed cases.
• Coordinate Case Resolution: Work closely with Category, Quality, Finance and Logistics teams to track actions, decisions and deadlines, keeping stakeholders informed of progress and outstanding requirements.
• Support Financial Recovery: Ensure agreed payments, credits and recoveries are requested, followed up, reconciled and accurately recorded before each case is closed.
• Analyse Claims & Waste Data: Maintain accurate records, monitor open-claim ageing and recovery status, prepare management summaries and identify recurring trends or opportunities to improve controls and ways of working.

Skills

Attention to detail

Cross-functional coordination

Analytical thinking

Time management

Stakeholder communication

Fluent English (written and spoken)

Fluent Spanish (written and spoken)

German (advantage)

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

SAP (ERP)

Job description

Fyffes is seeking a detail-oriented Waste & Claims Analyst to manage claims administration and support the recording, recovery and reporting of waste and claims across our fresh produce operations in Valencia.

This hands-on role requires strong administrative ownership, analytical ability and cross-functional coordination as you handle claims from receipt to closure with Category, Quality, Finance and Logistics teams.