Claims Handler - Maternity Cover

Hiscox SA; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Gestor de Reclamaciones para cubrir una baja por maternidad. En este rol, serás responsable de manejar reclamaciones complejas, asegurando un servicio excepcional a clientes y corredores. Se espera que aportes habilidades legales y analíticas para evaluar la gravedad de las reclamaciones y gestionar gastos de indemnización. Este puesto es ideal para un profesional proactivo y orientado a soluciones, que desee contribuir a un equipo que valora la integridad y la colaboración. Únete a una cultura empresarial única que prioriza el bienestar mental y físico de sus empleados, y aprovecha la oportunidad de crecer en un entorno dinámico.

Servicios

Beneficios para la salud mental y física

Cultura empresarial única

Oportunidades de crecimiento profesional

Formación

• Licenciatura en Derecho y fluidez en español son esenciales.
• Se requiere experiencia en manejo de reclamaciones complejas.

Responsabilidades

• Gestionar reclamaciones complejas y de alto valor con un enfoque en el cliente.
• Colaborar con el equipo para asegurar la resolución oportuna de reclamaciones.

Conocimientos

Fluidez en español

Comunicación escrita y verbal

Mentalidad analítica

Organización y gestión del tiempo

Colaboración en equipo

Educación

Licenciatura en Derecho

Herramientas

Claims Management System (CMS)

AGORA

Descripción del empleo

Claims Handler - Maternity Cover

Apply locations Spain, Madrid time type Full time posted on Posted Yesterday job requisition id R0017380

Job Type : Fixed Term

Build a brilliant future with Hiscox

The Role

As a Claims Handler, you will deliver a high-quality service to Hiscox clients and brokers while maintaining and enhancing the company’s reputation for outstanding claims handling. This role focuses on managing a selection of high-technical complexity claims, particularly those with potential material or reputational impact. You will bring strong legal and analytical capabilities to assess claim severity, determine appropriate next steps, and manage indemnity spend—always with a customer-first mindset.

You will report directly to the Claims Manager.

Key Responsibilities

Technical Claims Handling (90%)

1. Handle a selection of complex and high-value claims within your authority level, particularly across lines such as Professional Indemnity, D&O, Cyber, and Property.
2. Act as a technical referral point for the rest of the team, supporting less complex case handlers on strategy and resolution where needed.
3. Collaborate with the Claims Manager on particularly sensitive or high-severity claims.
4. Ensure timely, fair, and consistent resolution of claims, in line with Hiscox claims philosophy.
5. Coordinate with external providers and experts, overseeing quality and cost control.
6. Provide technical input on claim reviews and audits to ensure adherence to best practices.
7. Support the management and reporting of key claim metrics and emerging trends.
8. Work closely with Underwriting to provide insights and review policy clauses when requested.
9. Maintain accurate claim records using our Claims Management System (CMS) and AGORA.

Support & Communication (10%)

1. Deliver technical training and guidance to colleagues when required.
2. Provide regular reporting to Claims Management and other stakeholders on specific claims or overall claims performance.
3. Ensure clear, proactive communication with brokers, customers, and external parties.

Person Specification

Qualifications & Skills

1. Bachelor’s degree in Law.
2. Fluency in Spanish and good level of English.
3. Strong written and verbal communication skills, especially with external stakeholders.
4. Analytical mindset with the ability to interpret legal issues and apply commercial judgment.
5. Proactive, solution-oriented, and committed to high performance.
6. Highly organized, with strong time management and attention to detail.
7. Collaborative team player with a strong sense of accountability.

Professional Experience

1. Experience handling professional and general liability, cyber, or material damage claims in a law firm or insurance claims department.
2. 2–3 years of experience reviewing clauses and policy wordings.
3. Experience in a client-facing or broker-interfacing environment is an advantage.

Why work here?

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

About us

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.