Chief Information Security Officer

HUTTOPIA Jobs; Comunidad Valenciana; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Global Service Manager to enhance their customer service delivery experience. This remote role involves acting as the primary contact for clients, ensuring timely and accurate delivery of accounting and tax services. The ideal candidate will possess solid knowledge in accounting and tax compliance while managing customer relationships effectively. Join a fast-paced, client-first environment where your contributions will focus on solutions rather than challenges, making a significant impact on the client experience.

Formación

• 5+ years in Accounting and Tax in a customer-facing role.
• Experience with IFRS and US GAAP is essential.
• Strong understanding of bookkeeping and reporting across jurisdictions.

Responsabilidades

• Act as the primary contact for clients, ensuring delivery of services.
• Monitor compliance requirements and manage client relationships.
• Coordinate with teams to improve client experience and service delivery.

Conocimientos

Accounting

Tax Compliance

Customer Relationship Management

Communication Skills

Analytical Skills

Problem Solving

Project Management

Herramientas

Salesforce

SharePoint

FreshDesk

Microsoft Teams

Netsuite

Xero

SAGE Intacct

QuickBooks

Microsoft Office Suite

Descripción del empleo

We help companies manage their international operations and expand globally.

This is a remote role.

The role of Global Service Manager ('GSM') forms the backbone of the HSP Group Customer service delivery experience. Acting as the primary contact point for our customers, the Global Service Manager will perform and coordinate the delivery of accounting and tax compliance services.

To be successful within this role, the Global Service Manager should have solid knowledge in both accounting and tax and should have been involved in managing customer relationships.

Responsibilities :

• Act as the primary point of contact for clients, ensuring timely and accurate delivery of accounting and tax services.
• Monitor and manage accounting and tax compliance requirements for clients, including tax and statutory filings.
• Provide guidance to clients on accounting and tax best practices.
• Coordinate with internal teams and local service providers to ensure timely delivery of services.
• Develop and maintain excellent relationships both with clients and local service providers / teams to understand their needs and provide customized solutions with a proactive approach.
• Support the development and implementation of new services and processes to improve the client experience.
• Maintain accurate records of client information and ensure all documentation is up to date and complete by leveraging systems including but not limited to Salesforce, SharePoint, FreshDesk, Microsoft Teams, and any other related software systems.
• Create service tickets and sense check data provided by customers and / or local service providers / teams. Monitor the status of assigned tasks and tickets, providing regular updates where required.
• Respond to customer ad hoc queries, ensuring appropriate teams are involved in the event of either escalations or opportunities for service add-ons.
• Build and maintain region and / or service line specific knowledge base.
• Additional duties as assigned.

Qualifications :

• 5 years minimum experience with Accounting and Tax in a customer facing service delivery capacity.
• Experience with IFRS and US GAAP.
• Experience with market accounting systems such as Netsuite, Xero, SAGE Intacct, QuickBooks, or others.
• General understanding of the differences and complexities of Bookkeeping, Accounts Payable & Receivable Processes, Management Reporting, Consolidation services, and the like across multiple jurisdictions.

Requirements :

• Excellent communication skills, both written and verbal.
• Excellent analytical and problem-solving skills.
• Project management and / or onboarding experience.
• Proficiency in Microsoft suite - Word, Excel, PowerPoint, Visio.
• Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization.
• Self-motivated, detail oriented and driven with the ability to meet deadlines.
• Ability to adapt to an evolving environment.
• Works well with a team environment and be a proactive contributor to the overall success of the team.
• Ability to manage multiple business relationships effectively and harmoniously.

If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam!

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