Chief Commercial Officer

buscojobs España; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a German-speaking Onboarding Specialist to manage client implementations. The role involves project management, client communication, and ensuring a smooth onboarding experience. Ideal candidates are organized, proactive, and possess strong communication skills.

Servicios

Equity

Generous vacation days

Private healthcare

Gym allowance

Formación

• Proven success in managing projects in an international environment.
• Native or near-native German language skills.

Responsabilidades

• Lead cross-functional project teams for successful client implementation.
• Manage all phases of implementation projects, including client communication.

Conocimientos

Project Management

Communication

Problem Solving

Analytical Skills

Organizational Skills

Educación

Studies in Project Management

Descripción del empleo

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022, we became a ‘unicorn’, and in 2024, we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

The Role

The Implementation team at TravelPerk manages the onboarding of our new clients. We are looking for a German-speaking Onboarding Specialist responsible for executing and launching implementations within your portfolio. You will analyze each customer's needs to propose a tailored implementation plan. Your success will be measured by the completion and adoption of the TravelPerk platform among your customers' users. You will be the subject matter expert in change management and will deliver a 7-star onboarding experience!

The role requires superb communication and project management skills, organizational and problem-solving capabilities, and keen attention to detail. While familiarity with technical concepts like integrations and open APIs is beneficial, you do not need to be an expert initially.

What you’ll be doing :

1. Lead cross-functional project teams for successful client implementation.
2. Manage all phases of implementation projects, including requirements gathering, deliverables finalization, and client communication.
3. Review contracts, optimize resource management, and validate process quality.
4. Act as the first point of contact for client escalations during onboarding.
5. Develop strategies to achieve account ramp-up goals.
6. Prioritize accounts according to client and business needs.
7. Communicate complex technical information clearly to all audiences.
8. Ensure team members understand timelines, tasks, risks, and issues.

What we look for :

• Proven success in managing projects in an international environment.
• Native or near-native German language skills.
• Fluency in English (written and spoken).
• Experience implementing products for different clients.
• Experience in Travel Agency or Training sectors is a plus.
• Organized, structured, with strong analytical and recommendation skills.
• Excellent communication skills in English.
• Ability to build relationships at all organizational levels.
• Driven, challenge-oriented, and proactive.

Nice to have :

• Studies in Project Management.
• Experience in the travel industry.
• Prior SaaS implementation experience.

What we always look for :

• Highly organized with a can-do attitude.
• Good cultural and team fit.
• Calm under pressure.
• Fast learner, tech-savvy.
• Hardworking and willing to go the extra mile.

We offer a competitive package, including equity, generous vacation days, and health perks such as private healthcare or a gym allowance, depending on your location.