Chief Commercial Officer

Nordex SE; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the travel management sector is seeking a German-speaking Onboarding Specialist. This role involves managing client onboarding, ensuring successful implementation of the TravelPerk platform, and delivering exceptional customer experiences. Candidates should possess strong project management and communication skills, with a focus on client satisfaction. Join a dynamic team and contribute to revolutionizing business travel.

Servicios

Equity

Generous vacation days

Private healthcare

Gym allowance

Formación

• Proven success in managing projects in an international environment.
• Native or near-native proficiency in German.
• Fluency in English (written and spoken).

Responsabilidades

• Lead cross-functional project teams to implement new clients successfully.
• Plan, execute, control, and close implementation projects.
• Serve as the first point of contact for client escalations during onboarding.

Conocimientos

Project Management

Communication

Analytical Skills

Educación

Studies in Project Management

Descripción del empleo

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing, and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022, we became a ‘unicorn’, and in 2024, we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

The Role

The Implementation team at TravelPerk manages the onboarding of our new clients. We are looking for a German-speaking Onboarding Specialist responsible for executing and launching implementations within your portfolio. As an Implementation Specialist, you will analyze the specific needs of each customer to propose a tailored implementation plan. Your success will be measured by the completion and adoption of the TravelPerk platform among your customers' users. You will be a subject matter expert in change management and will deliver a 7-star onboarding experience.

The role requires excellent communication and project management skills, organizational and problem-solving abilities, and keen attention to detail. While some technical understanding of integrations and open APIs is helpful, you do not need to be an expert immediately.

What you’ll be doing :

1. Lead cross-functional project teams to implement new clients successfully.
2. Plan, execute, control, and close implementation projects, including requirements documentation and client communication.
3. Review contracts, optimize resource management, and validate process quality.
4. Serve as the first point of contact for client escalations during onboarding.
5. Develop strategies to achieve account ramp-up goals.
6. Manage account staging, scheduling, and prioritization based on client and business needs.
7. Communicate complex technical information clearly to all audiences.
8. Ensure team members understand timelines, tasks, risks, and issues.

What we look for :

• Proven success in managing projects in an international environment.
• Native or near-native proficiency in German.
• Fluency in English (written and spoken).
• Experience implementing products for different clients.
• Experience in Travel Agencies or Training is a plus.
• Organized, structured, with good analytical and recommendation skills.
• Excellent communication skills in English.
• Ability to build relationships internally and externally and adapt communication accordingly.
• Driven by challenges and motivated to make a difference.

What we’d like but not essential :

• Studies in Project Management.
• Experience in the travel industry.
• Prior SaaS implementation experience.

What we always look for :

• Highly organized with strong administrative skills and a “can-do” attitude.
• Good culture/team fit.
• Calm under pressure.
• Fast learner, tech-savvy.
• Hardworking and willing to go the extra mile.

We offer a competitive compensation package, including equity, generous vacation days, and health perks such as private healthcare or gym allowance depending on your location.