Chief Commercial Officer

Nordex SE; Bilbao; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the SaaS sector is seeking a German-speaking Onboarding Specialist to manage client implementations. This role involves project management, client communication, and delivering tailored onboarding experiences. Ideal candidates will have strong organizational skills and a proven track record in international project delivery.

Servicios

Competitive compensation package

Generous vacation days

Health perks such as private healthcare or gym allowances

Formación

• Native or near-native proficiency in German.
• Fluency in English (written and spoken).
• Experience in implementing products for different clients.

Responsabilidades

• Lead cross-functional project teams to implement new clients.
• Initiate, plan, execute, control, and close implementation projects.
• Serve as the first point of contact for client escalations.

Conocimientos

Project Management

Communication

Problem-Solving

Organizational Skills

Attention to Detail

Educación

Studies in Project Management

Descripción del empleo

We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing, and reporting business travel.

Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We’ve become the leading all-in-one travel management solution.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1200 people in 9 offices across Europe and North America. In 2022, we became a ‘unicorn’, and in 2024, we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

The Role

The Implementation team at TravelPerk manages the onboarding of our new clients. We are looking for a German-speaking Onboarding Specialist who will be responsible for successfully executing and launching the implementations within your portfolio. As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer to propose a suitable implementation plan tailored to the client. Your success will be measured upon the completion and adoption of the TravelPerk platform among your customers' users. You will be the subject matter expert in change management and will deliver a 7-star experience during onboarding.

The role requires superb communication and project management skills, organizational and problem-solving abilities, and keen attention to detail. While familiarity with basic technical concepts like integrations and open APIs is necessary, you do not need to be an expert immediately.

What you’ll be doing :

1. Lead cross-functional project teams to successfully implement new clients.
2. Initiate, plan, execute, control, and close implementation projects, including requirements documentation, finalizing deliverables, and managing client communications.
3. Review contracts, optimize resource management, and validate process quality.
4. Serve as the first point of contact for client escalations during implementation.
5. Develop and implement strategies to achieve account ramp-up goals.
6. Ensure accounts are staged, scheduled, and prioritized according to client and business needs.
7. Communicate complex technical information clearly to all audiences.
8. Ensure project team members understand timelines, tasks, risks, and issues.

What we look for :

• Proven success in managing and delivering projects in an international environment.
• Native or near-native proficiency in German.
• Fluency in English (written and spoken).
• Experience in implementing products for different clients.
• Experience in travel agency or training sectors is a plus.
• Organized, structured, and capable of analyzing and recommending solutions.
• Excellent communication skills in English.
• Ability to build relationships at all organizational levels and adapt communication accordingly.
• Driven by challenges and a personal desire to make a difference.

What we’d like but not essential :

• Studies in Project Management.
• Experience in the travel industry.
• Prior SaaS implementation experience.

What we always look for :

• Highly organized with strong administrative skills and a proactive attitude.
• Good cultural and team fit.
• Calm under pressure.
• Quick learner, tech-savvy.
• Hardworking and willing to go the extra mile.

We offer a competitive compensation package, including equity, generous vacation days, and health perks such as private healthcare or gym allowances depending on your location.