Chief Cabin Crew

Vueling Airlines SA; Viladecans; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Join Vueling Airlines as the Chief of Cabin Crew and oversee a dedicated team, ensuring operational efficiency and high safety standards. With over 8 years of cabin crew experience, you will foster a culture of recognition, manage disciplinary actions, and lead the recruitment processes. This position requires a Bachelor’s degree in a related field and strong leadership skills to guide your team in a fast-paced environment, promoting their growth and ensuring excellent service delivery.

Servicios

Staff travel discounts

Flexible working model

Formación

• Minimum 8-10 years of experience as a cabin crew member.
• Prior experience as Chief Purser is vital.
• Experience in a leadership role for at least 1-2 years required.

Responsabilidades

• Supervise and evaluate performance of cabin crew.
• Implement safety and operational procedures.
• Lead recruitment and training of managers.

Conocimientos

Leadership

Communication Skills

Crisis Management

Customer Service Orientation

Educación

Bachelor’s Degree in Hospitality Management

Cabin Crew Training Certificate

Additional certifications in Aviation, Hospitality, or Tourism Management

Descripción del empleo

• Welcome to this recruitment process with Vueling!

Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find hereencourages you to apply so we can get to know you and stay connected.

Let's start by getting to know us better!

At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

Job Purpose

Ensure the comprehensive supervision and management of the entire cabin crew team, overseeing performanceand adherence to safety and operational procedures across all bases and regions, in line with company policiesand legal frameworks, to achieve operational efficiency, crew development, and high safety standards.

Main Accountabilities

• Foster a performance-driven culture,ensuring that all crew members meetor exceed company expectations.
• Maintain a high level of operationalsafety and consistency in servicedelivery across all regions.
• Address performance or behaviouralissues within the crew effectively, whileensuring legal compliance andfairness.
• Ensure crew needs are balanced withoperational demands, maintaining
  crew morale while preventingdisruptions in service.
• Build a strong leadership team thatsupports efficient cabin operationsacross all bases.
• Ensure that all crew members areinformed, compliant, and updated onessential operational and safetyinformation.
• Maintain high standards in crewcompetence while offering fairopportunities for those who struggle tomeet requirements.
• Ensure a safe working environmentand reduce the number of workrelatedincidents among crew members.
• Foster a culture of recognition andmotivation among the crew, increasingoverall morale and engagement.
• Ensure a smooth reintegration processand maintain crew morale duringextended absences.
• Ensure that cabin crew areappropriately represented andengaged in company and externalevents.
• Make the department managed abetter place to work.
• Fulfill the mission of the job if it is in theemployee´s hand.

Main Responsibilities - Tasks

• Supervise and evaluate the performance of cabin crew, setting upperformance evaluation systems, regularly reviewing crew performance,and ensuring both positive reinforcement for high performers andcorrective measures for underperformers.
  
• Implement and oversee safety and operational procedures, ensuring thatall cabin crew adhere to the latest safety regulations and company policies,coordinating closely with Flight Operations and ensuring complianceacross all bases.
• Manage disciplinary procedures in collaboration with HumanResources,overseeing the application of disciplinary actions, ensuring they complywith the legal requirements and labour regulations specific to each country.
• Handle special leave requests and manage crew rosters, authorisingspecial permissions for leave, and ensuring that absences are properlymanaged to maintain operational continuity.
• Lead the recruitment and appointment of base and duty managers,overseeing the selection and training of base and duty managers, ensuringthey align with the company’s strategic goals and are capable of leadingtheir teams effectively.
• Monitor and manage occupational safety and health concerns,collaborating with the Health & Safety department to track work-relatedaccidents and illnesses, ensuring that proper preventive measures are inplace and that any issues are swiftly addressed.
• Recognise and reward high-performing crew members, leading theprocess of nominating crew members for recognition and rewards,ensuring a fair system is in place to highlight exceptional performance.
• Organize and manage the team, promoting their development, teamworkand communication, between their collaborators and the rest of theCompany.

Main Relationships

• Human Resources – Collaborate on the management of disciplinary processes, crew performance evaluations, andcompliance with local labour laws in different countries.
• Flight Operations (Flight Ops) – Ensure coordination between cabin crew and flight operations, particularlyregarding safety procedures and operational updates.
• Health & Safety Department – Monitor and manage crew health concerns, ensuring compliance with occupationalhealth regulations and managing accidents.
• Base Managers and Duty Managers – Directly manage and coordinate with these teams to ensure smoothoperations at various bases, managing schedules, performance, and development.
• Service on Board – Collaborate on any procedural updates or changes to in-flight services and ensure they arecommunicated effectively to the cabin crew.
• Internal and External Communications – Coordinate the involvement of cabin crew in company communications,media appearances, and external events, ensuring alignment with company messaging and image.
• Labour Relations (Indirect) – Begin involving the Chief of Cabin Crew in labour relations as an advisor, particularlyin negotiations and assessments of crew concerns.
• Additionally, the Chief of Cabin Crew is in regular contact with crew members during flights and manages thecommunication and well-being of the entire cabin team

Education

• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or a related field is required.
• Additional certifications in Aviation, Hospitality, or Tourism Management are a strong asset.
• Cabin Crew Training Certificate approved by relevant aviation authorities (e.g., EASA, FAA) desirable.

Experience

• 8 to 10 years of experience as a cabin crew member is recommended, ensuring thatthe candidate has a strong operational foundation.
• Prior experience as a Chief Purser is vital to ensure the individual has experience
  managing a team and dealing with both operational and safety-related aspects. This
  aligns with the hierarchical nature of the role and its relationship with the cabin crew.
• Additionally, experience in a leadership or supervisory role for at least 1-2 years is
  required, ideally as a Base Manager or Duty Manager. These roles provide the
  necessary skills for overseeing the day-to-day operations of the cabin crew, managingperformance evaluations, and dealing with disciplinary issues.
• Experience managing large teams, as the Chief of Cabin Crew must be able to handlethe responsibility of managing 2,800+ crew members. Previous experience in
  managing teams of similar scale is a significant advantage.
• Experience using communication tools like DocMan and Teams to disseminate
  operational updates, manage feedback loops, and ensure that cabin crew receive and
  acknowledge critical information in a timely manner.
• Previous experience in setting up evaluation systems, managing both high performersand underperformers, and implementing development or disciplinary actions iscrucial.
• Prior experience managing disciplinary processes is necessary to ensure consistencyand fairness. Handling crew disciplinary actions in coordination with the HumanResources department, while ensuring compliance with country-specific labourregulations, is a key part of the role.
• Handling crew disciplinary actions in coordination with the Human Resources
  department, while ensuring compliance with country-specific labour regulations, is a
  key part of the role. The role involves ensuring that safety standards are consistently
  maintained across all bases and monitoring occupational health and safety (including
  work-related accidents and incidents).
• As the Chief of Cabin Crew may be increasingly involved in labour relations
  (particularly advising on negotiations), experience in labour relations, union
  negotiations, or working with collective bargaining agreements is a significant asset

Competencies

• Leadership – Ability to inspire, guide, and manage cabin crew effectively while maintaining high morale and performance under pressure.
• Communication Skills – Strong verbal and non-verbal communication abilities to ensure clear coordination with crew, passengers, and flight deck, even in high-stress situations.
• Crisis Management – Capability to remain calm and take quick, effective decisions in emergency situations, ensuring passenger safety and compliance with aviation protocols.
• Customer Service Orientation – Commitment to delivering an exceptional passenger experience, anticipating needs, and resolving issues professionally and empathetically.

Languages

• Spanish C1
• Englis C1
• Italian and Frenchdesirable

Other

• It is essential for the Chief of Cabin Crew to have a formal Cabin Crew License, havingserved as a Chief Purser (Jefe de Cabina). This is crucial as it provides credibility andoperational understanding within the hierarchical structure of the airline, particularlyamong cabin crew teams. If you don't have it, at VY we can provide you with the course.
• Aviation Safety Regulations and Procedures. This includes keeping up to date with changes in safety protocols and ensuring compliance across all regions and bases where the airline operates.
• Given the increasing involvement of the Chief of Cabin Crew in labour relations, a strong understanding of the collective bargaining agreements (convenios colectivos) and labour laws in countries such as Spain, Italy, and France is essential. This knowledge helps in dealing with crew disciplinary matters, negotiating with unions, and ensuring legal compliance.
• Familiarity with the systems used for managing crew rosters and schedules is necessary to ensure that absences, leaves, and operational needs are effectively balanced.

Location

• Viladecans, Barcelona

Level 4

We are the only Top Employer airline in Europe

For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.

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????Our Culture

We thrive on teamwork and collaboration. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our positive working atmosphere is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do: Connecting People and Places! Learn more about our Mission, Vision, & Values.

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