CDD Analyst - Fixed Term Contract (12 Months)

BALLY’S INTRALOT SA; Madrid; Presencial; EUR 26.000 - 32.000; Jornada completa

Descripción de la vacante

Bally’s Intralot is seeking a vigilant CDD Analyst to conduct customer account reviews under AML, RG and Fraud alerts, and to approve manual withdrawals within regulatory timelines. You will document findings clearly to support escalation and reporting.

You will collaborate with the CDD Manager and team leaders, maintaining accurate records and contributing to process improvements. Fluent Spanish and proficient English are required, with strong MS Office skills and IT familiarity; iGaming

Formación

• Experience with AML, RG or Fraud controls is desirable.
• Strong record-keeping and documentation abilities.
• Excellent communication in both Spanish and English.

Responsabilidades

• Perform reviews in member accounts and document findings.
• Report to MLRO, CDD Manager, and RG Officer when risk indicators appear.
• Handle withdrawals within regulatory timeframes.
• Process Deposit Limit Assessment requests.
• Manage account reopening requests.
• Assist with second-line queries from customer service.

Conocimientos

Analytical thinking

Problem-solving

Attention to detail

Confidentiality

Feedback on processes

Bilingual Spanish/English

MS Office proficiency

IT systems familiarity

iGaming experience desirable

AML/RG/Fraud knowledge desirable

Team collaboration

Microsoft Office

Excel

Outlook

Word

Teams

Herramientas

Microsoft Office

Excel

Outlook

Word

Teams

Descripción del empleo

Who we are

Bally’s Intralot is a newly formed company established through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions.

Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. Operating at the intersection of technology, regulation, and entertainment. We are optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets.

About the Role

The CDD Analyst role will focus on conducting customer account reviews in accordance with the various alerts that are set for AML, RG, and Fraud.

In addition to handling alerts, the CDD Analyst will be responsible for the timely approval of manual withdrawals, following internal procedures and rules for this task.

One of the main purposes of this role is to identify and report any concerning activity or information collected during the review process. Therefore, attention to detail is essential for this position.

So, what will you be doing?

As part of the Customer Due Diligence team, you’ll be responsible of reporting to the CDD Manager and Team Leaders, keeping clear and understandable records of the actions and findings that take place during the alerts’ review, in order to facilitate the escalation, and understanding of each case.

The accuracy and availability of the data collected by you will be crucial for a deeper understanding of the operational needs and development.

Key Responsibilities

• Conduct reviews in our members’ accounts and keeping accurate records of the findings.
• Report to the relevant stakeholders (MLRO, CDD Manager & RG Officer) when these reviews lead to information that may suggest risk in AML, Fraud or RG.
• Handling withdrawals to our members within Spanish regulatory timeframes.
• Handling Deposit Limit Assessment requests.
• Manage account reopening requests.
• Assist with second line queries from CS.

And what are we looking for?

• Problem-solving and analytical thinking skills.
• Proactive, quick learner, and willing to take on additional responsibilities.
• High attention to detail and accuracy in maintaining records and documentation.
• Confidentiality and professional ethics in handling sensitive information.
• Ability to provide feedback on existing processes from the analyst perspective.
• Strong verbal and written communication skills in Spanish (native) and English (medium).
• Proficient in Microsoft Office Suite, Excel, Outlook, Word, and Teams.
• Familiarity working with IT systems.
• Previous experience in iGaming is highly desirable.
• Previous knowledge of Anti-Money Laundering (AML), Responsible Gambling (RG) and Fraud prevention are desirable.
• Previous experience working with multidisciplinary teams.

Salary up to - €28,718

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