CCS Cloud Project Manager

Would you like to shape the future of Allianz Customer Service worldwide? CCS stands for Contact Center Services, and our main goal is to deliver a telephony system and add-on services to Allianz contact centers around the globe.

The Project Manager is responsible for:

• Managing the assigned project(s), including management of setup, control of the project business case, creation and management of specifications.
• Management of design and development phases, as well as the test and rollout plans.
• Tracking project milestones to ensure they are completed with quality, on time, and within budget while ensuring project progress related to scope, plan, and risk level.
• Measuring project progress (such as various baselines, cost burndown, schedules, workflow progress data, etc.) and reporting project status and other project-specific information to stakeholders.

What you do

• Track progress and review project tasks to ensure deadlines are met; assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Proactively report project status, issues, and risks to management; follow and enforce project policies, procedures, and methodologies.
• Conduct regular status meetings with all stakeholders, keeping their needs and requirements continuously in view; work collaboratively with development and support staff to maintain thorough knowledge of product capabilities.
• Plan, schedule, monitor, and manage the design, implementation, testing, and building process of the Contact Center services; coordinate user acceptance testing with business partners and service suppliers.
• Create and maintain project documents such as the project charter, milestone plan, regular reports, and risk management analysis; ensure the release of these documents to the correct audience.
• Check Contact Center service implementation upon finalization against agreed-upon specifications; ensure it meets all objectives, security policies, performance, and quality standards required.
• Support Allianz Technology Project Assurance activities; organize handover to operations team and business stakeholders.

What you bring

• Experience working with international teams in a multicultural environment.
• Experience in complex technical solutions.
• Proven PMI, IPMA, or PRINCE2 experience.
• ITIL V4 or higher experience.
• Agile certificate or experience.
• Willingness to travel internationally up to 30%.
• Minimum of 5 years’ experience as Project Manager.

What we offer

• A hybrid work model that recognizes the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad.
• A compensation and benefits package that includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location).
• Career development and digital learning programs to support lifelong learning for our employees worldwide.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) to support the balance between family and career.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider, delivering IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries, Allianz Technology is tasked with running, optimizing, transforming, and innovating the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.