HRP Partner Solution Architect - [A572]

Aristocrat Gaming; Valencia; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a passionate Customer Service Team Manager to lead a new multilingual team in vibrant Barcelona. This role offers a unique opportunity to shape operations from the ground up, nurturing talent and enhancing customer experiences. Ideal candidates will have solid experience in team leadership within a fast-paced environment, with a strong focus on communication and proactivity. Join a dynamic workplace that values collaboration and personal growth, ensuring you thrive as part of a dedicated team. If you are driven to deliver market-leading service, this is the perfect opportunity for you.

Formación

• Experience in a team leader role in a fast-paced contact center environment.
• Outstanding communication skills and ability to inspire team members.

Responsabilidades

• Nurture and develop a team of up to 10 Customer Service Advisors.
• Measure and report on team performance and drive improvements.

Conocimientos

Team Leadership

Customer Service

Communication Skills

Proactivity

Problem Solving

Fluency in English

Fluency in Spanish

Fluency in Italian

Descripción del empleo

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

The Role

As we continue to grow our footprint in Europe, we’re looking for experienced Customer Service Team Managers to join us, helping to build our new multilingual team in Barcelona. This is a unique opportunity to help shape a new operation from the ground up!

You’ll be an experienced people leader and coach, with great experience of developing talent and a genuine desire to build a great place to work. We’re passionate about creating and maintaining an exceptional people and customer experience, and our Team Managers play an integral role in this. With excellent interpersonal skills and high energy, you’ll be someone who is comfortable with ambiguity and capable of operating in a fast-paced growth environment.

If successful, you will join an induction group in Spring 2025.

What you will do…

1. Nurture and develop a team of up to 10 talented Customer Service Advisors.
2. Participate in the recruitment, induction, and development of staff.
3. Build an excellent level of product knowledge and proactively drive improvements in service quality leading to enhanced customer experience.
4. Suggest and support on process improvements / new initiatives across the department (and other departments) and facilitate team implementation where required.
5. Measure, analyse and report on team performance and take appropriate steps to improve that performance for both internal and external customers.
6. Ensure FCA and other regulatory and business standards are met.
7. Coach your team to support the business's commercial objectives through upselling, cross-selling and customer retention.

What you will bring...

1. Solid experience in a similar team leader role, in a fast-paced contact centre environment is highly desirable.
2. Passion and self-motivation, you’ll love to work as part of a team.
3. Proactivity with the ability to anticipate and resolve issues.
4. The confidence to identify and suggest process improvements, with the drive to continually improve what we do for our people and our customers.
5. A real desire to be the best and offer market leading service.
6. The ability to inspire and nurture employees to ensure they achieve their potential.
7. Outstanding communication skills, with the ability to build instant customer rapport.
8. Business fluency in English and Spanish is a Must. Business fluency in Italian is highly desirable.
9. Desire to grow and develop with the business.

If you are interested in working with us, please send your CV in English.

Dojo home and away

We believe our best work happens when we collaborate in-person. These 'together days' foster communication, drive innovation and spark our brightest ideas. That's why we have an office-first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo.