Catlab Technicians Madrid (Spain) Electronic Arts Customer Support Intermediate (2–5 years) Inf[...]

Gamecompanies; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading gaming company is seeking a Catlab Technician in Madrid to perform technical PC performance testing for various projects. The ideal candidate will have over 2 years of experience in Customer Service or QA and strong troubleshooting skills. This is a full onsite position with a collaborative team environment, focusing on ensuring high-quality gaming experiences. The company offers a range of benefits including healthcare and retirement plans.

Servicios

Healthcare benefits

Mental health support

Retirement plans

Paid leave

Formación

• 2+ years in Customer Service, QA, or EACC.
• Good understanding of hardware performance and compatibility.
• Ability to break down tasks for training.

Responsabilidades

• Execute technical PC performance testing for projects.
• Maintain understanding of new hardware, software, and OS releases.
• Perform hands-on testing throughout the development cycle.
• Contribute to postmortem analyses.

Conocimientos

Customer Service experience

QA understanding

Hardware performance knowledge

Excellent communication skills

Troubleshooting skills

Descripción del empleo

Catlab Technicians - Madrid, Spain

Overview

Customer Support role in the Information Technology (IT) sector, requiring 2–5 years of experience. Please note this is a full onsite position, 5 days a week in the office.

Team and Department

Part of the Quality Verification and Standards (QVS) team, which supports game development by delivering insights to optimize software performance and enhance gameplay.

Main Purpose of the Role

Execute technical PC performance testing for projects, ensuring EA products meet internal and first-party performance standards before release and during live operations. Communicate risk assessments and best practices related to performance and compatibility issues. Conduct documentation reviews, provide testing expertise, and support game teams with performance data and forecasts.

Key Duties and Responsibilities

1. Maintain understanding of new hardware, software, and OS releases, following internal guidelines.
2. Explore automation solutions and contribute to ROI improvements.
3. Assess performance and compatibility of assigned titles, providing feedback and risk assessments.
4. Review reported issues, assess severity, and respond accordingly.
5. Perform hands-on testing throughout the development cycle, including compatibility and regression testing.
6. Contribute to postmortem analyses and suggest technical improvements.
7. Investigate EDA issues as needed.

Additional Considerations

Experience working in dynamic team environments is essential due to varying workloads and team compositions.

Experience and Knowledge

• Required: 2+ years in Customer Service, QA, or EACC; good understanding of hardware performance and compatibility.
• Desired: Ability to work independently or within a team; understanding of platform-specific guidelines; attention to detail; troubleshooting skills; excellent communication skills; multilingual skills beneficial; ability to break down tasks for training.

About Electronic Arts

EA offers diverse gaming experiences worldwide, emphasizing growth, learning, and well-being. Benefits include healthcare, mental health support, retirement plans, paid leave, and more. EA is committed to equal opportunity employment and workplace accommodations for individuals with disabilities.