Kindly Note This job for Spain In Europe Location Only.
Major Roles & Responsibilities
- Sales & Business Development
- Generate leads and actively prospect for new catering business opportunities (e.g., corporate events, weddings, parties).
- Develop and implement sales strategies to increase revenue and market share in the catering industry.
- Identify potential clients and establish a sales pipeline for targeting key business sectors.
- Client Relationship Management
- Build and maintain strong relationships with clients, from initial inquiry to event execution.
- Provide personalized attention to clients to understand their needs, preferences, and budget.
- Act as the main point of contact for clients, ensuring high levels of satisfaction before, during, and after events.
- Event Coordination & Planning
- Work closely with clients to plan and coordinate event details, such as menu selection, venue layout, catering timelines, and special requests.
- Liaise with internal teams (chefs, kitchen staff, event planners) to ensure all aspects of the event are well-executed.
- Ensure that all logistics for catering services are seamlessly managed, including delivery, staffing, and on-site setup.
- Proposal Creation & Contract Negotiation
- Create customized proposals for clients, outlining catering services, menu options, pricing, and event details.
- Negotiate contracts and finalize agreements, including terms, pricing, and services to be provided.
- Handle revisions and adjustments to proposals based on client feedback and budget.
- Pricing & Budget Management
- Develop pricing structures for catering packages and tailor quotes based on specific client needs.
- Monitor and control the budget for each event to ensure profitability while maintaining client satisfaction.
- Offer solutions that meet clients\' budgets while maximizing profitability for the catering company.
- Marketing & Promotion
- Collaborate with marketing teams to create promotional materials (e.g., brochures, website content) and online campaigns.
- Attend trade shows, exhibitions, and local networking events to increase brand awareness and generate new leads.
- Promote services through social media, email campaigns, and client referrals to boost visibility and attract new clients.
- Team Leadership & Coordination
- Lead a team of catering staff, including chefs, servers, and event coordinators, ensuring effective communication and a high level of performance.
- Coordinate with internal departments (kitchen, logistics, event staff) to ensure smooth service delivery.
- Provide training and guidance to team members to maintain a high standard of service.
- Customer Service & Satisfaction
- Ensure that clients receive exceptional service, handling any issues or concerns promptly and professionally.
- Gather client feedback post-event to assess satisfaction and make improvements for future events.
- Anticipate and address client needs, offering suggestions and recommendations based on industry trends.
- Event Execution & On-Site Management
- Oversee the on-site execution of catering services during events, ensuring everything runs smoothly (e.g., food quality, staff performance, client satisfaction).
- Be present on event days to manage logistics, resolve any issues that arise, and ensure that the event is delivered as promised.
- Ensure health and safety standards are met, including food safety and cleanliness on-site.
- Reporting & Performance Analysis
- Track sales performance and evaluate the success of catering events in terms of revenue and client satisfaction.
- Prepare regular reports on sales activities, event outcomes, and client feedback to share with management.
- Analyze market trends and competitor offerings to stay ahead of the curve and adapt the sales approach accordingly.
- Cross-Department Collaboration
- Work closely with the kitchen team to ensure the menu options align with client expectations and dietary requirements.
- Collaborate with event coordinators to ensure all logistical aspects (e.g., setup, decorations, equipment) are in place for smooth event execution.
- Coordinate with the marketing department for any promotional efforts that align with the catering services.
- Upselling & Cross-Selling
- Look for opportunities to upsell additional services (e.g., premium menu items, dcor, entertainment) to increase event revenue.
- Cross-sell related services, such as event planning, transportation, or audio-visual setups, to expand catering offerings and enhance client experience.
- Financial & Operational Management
- Ensure events are completed within budget while maintaining quality and client satisfaction.
- Manage invoices and payments, working with the finance department to ensure timely and accurate billing.
- Monitor the costs associated with catering, including food, staff, and logistics, to optimize profitability.