Category Merchant Manager, Marketplace MX

Descripción del trabajo

Posizione : Customer Care Agent intern

Missions :

As a Customer Care Agent intern, you will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.

Your main tasks will include :

• Facilitating Communication : Acting as a liaison between boat owners and tenants to resolve disputes, finding fair solutions within our terms and conditions.
• Managing Booking Modifications : Coordinating with the Finance Ops team to process user requests for changes.
• Handling Urgent Cases : Assisting with last-minute cancellations and ensuring smooth transitions for clients.
• Improve User Experience : Enhance the user experience through customer support and assistance for our clients and partners.
• Improving Service Quality : Collecting feedback, identifying recurring issues, and suggesting process and product improvements.
• Tracking Performance : Monitoring key performance indicators (KPIs) like first-response rate, satisfaction scores, and service quality.
• Team Support : Collaborating with colleagues to ensure excellent service coverage.

Why join us?

• Real-World Experience : Learn all aspects of customer care, gaining hands-on experience with different types of clients and situations. Benefit from extensive training to build your skills throughout the internship.
• Diverse Client Interactions : Assist clients on a variety of topics, developing problem-solving skills and adaptability.
• Boost Your Soft Skills : Strengthen soft skills that will be crucial in any aspect of your professional career : effective and professional communication, emotion control, assertiveness, and active listening, among many others.
• Multicultural Environment : Use your language skills to communicate with clients and practice multiple languages daily with our international team.
• Fast-Paced Scale-Up : Join a growing company with big ambitions to become the world's top boat rental platform.
• Amazing Work Environment : Work in a modern coworking space in Barcelona's Poblenou neighborhood, just 20 minutes from the beach, with stunning rooftop views of the Sagrada Familia.
• Competitive Compensation : 800 gross monthly salary plus a €200 monthly bonus based on clear KPIs, with bonuses paid at the end of the internship.
• Additional Perks : One day off per month, training, lunch vouchers, Monday breakfasts, after-work events, and team-building activities.
• Start Date : 2nd June 2025
• Duration : 3, 4, or 6 months. For business reasons, being available in June-July-August is highly valued.

Caratteristiche del candidato :

Lingue straniere : E' richiesta la conoscenza delle seguenti lingue :

• Italiano : madrelingua
• Inglese : buono (B2-C1)

Titoli preferenziali : We’re looking for motivated, proactive candidates who enjoy taking initiative and thrive in dynamic environments.

Here’s what will help you succeed :

• Language Skills : You’re a native Italian speaker and fluent in English. Any additional language spoken is a plus!
• People Skills : Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving problems.
• Resilient and Solution-Oriented : You’re comfortable with difficult conversations and know how to stay calm under pressure.
• Organized and Adaptable : You respect your working hours without difficulty, especially during the summer season.
• Attention to Detail : You pay attention to the small things that make a big difference in customer experience.
• Situational Awareness and Concise Communication : You’re able to quickly make sense of complex situations and summarize them pragmatically.
• Interest in Boating : A passion for our product and the boating industry is a bonus!