CATe N1 Support Technician (24x7 Shift Rotation)

ZTE Corporation; Gijón; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading global technology company as a CATe N1 technician at ZTE Corporation. You will be responsible for managing business access networks and providing customer support in a fast-paced environment. Ideal candidates will have a technical background, strong communication skills, and a proactive mindset. Enjoy a permanent contract with competitive compensation, working in a collaborative tech-rich environment.

Servicios

Permanent contract

Competitive compensation

Collaborative environment

Formación

• At least 1 year of experience in a similar technical or support role.
• Basic to medium knowledge of communications technology.
• Understanding of IP services including LAN/WAN/VPN.

Responsabilidades

• Monitor and manage business access networks.
• Handle technical incidents and customer requests.
• Provide 24/7 surveillance and first-instance resolution of alarms.

Conocimientos

Communication Tech Knowledge

Incident Management

Attention to Detail

Proactive Mindset

Analytical Skills

Educación

Vocational Degree (FP2) or Technical Engineering

Herramientas

Secure CRT

Putty

FTP

Netcool

Nagios

Descripción del empleo

Join ZTE Corporation – A Global Technology Leader Driving Innovation in Telecommunications

Be part of a company at the forefront of digital transformation, delivering cutting-edge network solutions to enterprise customers worldwide. We’re looking for passionate professionals ready to make an impact in a dynamic and high-tech environment.

What You’ll Do

As a CATe N1 technician, you’ll be at the frontline of our support operations:

• Monitor and manage business access networks (BA-Networks)
• Handle technical incidents and customer requests
• Dispatch work orders and coordinate with internal and external teams
• Act as a key contact point for customers, managing incidents, complaints, and analysis
• Provide 24/7 surveillance and first-instance resolution of alarms and events
• Contribute to process improvements and operational excellence

What We’re Looking For

• Vocational Degree (FP2) or Technical Engineering background
• Spanish: Mandatory | English: Desirable (effective communication required)
• Basic to medium knowledge of communications tech (Transmission, Datacom, Core, Access)
• Understanding of IP services (LAN/WAN/VPN, SD-WAN, Security)
• Familiarity with routers, switches, firewalls (Cisco, Juniper, Forti...)
• Hands-on with tools like Secure CRT, Putty, FTP, Netcool or Nagios
• Basic MS Office proficiency; knowledge of Linux, BBDD, or ERP is a plus
• At least 1 year of experience in a similar technical or support role

Soft Skills That Set You Apart

• Strong attention to detail
• Resilience under pressure
• Proactive and solution-oriented mindset
• Analytical, communicative, and improvement-driven

Why Join Us?

• Permanent contract
• Competitive compensation
• Work in a highly collaborative environment at the heart of technology

Ready to take your tech career to the next level? Apply now and be part of a team that keeps businesses connected — 24/7.