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Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)

Cross Border Talents

Gerona

Presencial

EUR 30.000 - 50.000

Jornada completa

Hace 24 días

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Descripción de la vacante

A leading company in global payment solutions is seeking a Payment Account Specialist for the Catalan market in Lisbon. This role offers a competitive total compensation package with a base salary, bonuses, and health insurance. Join a dynamic team and contribute to elevating customer support in a fast-paced environment.

Servicios

Health Insurance from Day 1
1,000 Welcome Bonus
Relocation Package

Formación

  • C2 Catalan speaker + C1 English proficiency.
  • Customer support experience in a call center is a must.
  • Ability to multitask and handle high-pressure situations professionally.

Responsabilidades

  • Assist Catalan-speaking customers via phone, email, and chat.
  • Provide expert support on payment transactions and account management.
  • Troubleshoot technical issues and escalate complex cases when necessary.

Conocimientos

Customer Support
Problem Solving
Communication
Multitasking

Descripción del empleo

Catalan Payment Account Specialist in Lisbon-1000 euros Bonus (with relocation)
Job Description:

We are looking for a Payment Account Specialist for the Catalan market.

  • Start Date: March 27, 2025
  • Health Insurance from Day 1
  • 6-Month Renewable Contract

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team** in Lisbon and elevate your career in financial customer support!

Responsibilities

  • Assist Catalan-speaking customers via phone, email, and chat.
  • Provide expert support on payment transactions, security procedures, and account management.
  • Troubleshoot technical issues and escalate complex cases when necessary.
  • Maintain accurate records of customer interactions and solutions provided.
  • Collaborate with internal teams to enhance customer experience and service efficiency.
  • Onsite in Lisbon
  • Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
  • 40 hours per week - 8-hour shifts - 2 rotative days off


    Mandatory Requirements
  • C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
  • EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
  • Customer support experience in a call center is a must.
  • Strong communication and problem-solving skills.
  • Ability to multitask and handle high-pressure situations professionally.


Salary & Benefits

  • Total Compensation: Approx. 1,098/month (paid in 12 months), including:
    - Base Salary
    - Complexity Bonus
    - Meal Allowance
    - Transport Allowance
  • Health Insurance: Provided from Day 1 (free after 6 months).
  • 1,000 Welcome Bonus (separate from the monthly salary).

Relocation Package

  • Accomodation in a private bedroom for 280 euros per month (discounted on the salary)
  • Flight reimbursement after 6 months

Why Join Us?

  • Be part of a global payment solutions leader
  • Career growth opportunities in a dynamic industry.
  • Work with a diverse and supportive team.


If you are interested, send your CV!

Required Skills:

Relocation Chat Customer Experience Customer Support Salary Compensation Account Management Insurance Security Records Email English Communication Management

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