Cash Desk Supervisor - Guest Experience & Cash Ops

Royal Caribbean Group; Burgos; Presencial; EUR 24.000 - 34.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a Cash Desk Manager in Burgos, Spain to lead a cash-handling team on site. The role requires supervisory experience in a guest-facing environment such as casino, hotel, or banking, and strong customer service and math skills.

You will ensure accurate cash counts, operate standard cash room equipment, and apply HR policies while addressing guest and staff needs. The position emphasizes teamwork across departments and international staff, with a focus on

Formación

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
• Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability tonavigate within a variety software package such as Excel and Word.
• Completion of high school or basic education equivalency preferred
• Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately

Conocimientos

Cash handling

Customer service

Communication

Math skills

Supervisory experience

Disciplinary actions

Team leadership

Problem resolution

HR policies

Computer literacy

Educación

High school diploma

Herramientas

Excel

Word

Coin counters

Chip mechanism

10-key adding machine

Descripción del empleo

Royal Caribbean Group is seeking a Cash Desk Manager in Burgos, Spain to lead a cash-handling team on site. The role requires supervisory experience in a guest-facing environment such as casino, hotel, or banking, and strong customer service and math skills.

You will ensure accurate cash counts, operate standard cash room equipment, and apply HR policies while addressing guest and staff needs. The position emphasizes teamwork across departments and international staff, with a focus on