Cash Desk Manager

Royal Caribbean Group; España; On-site; EUR 37,000 - 58,000; Full time

Job summary

Royal Caribbean Group seeks a Casino Cashiering Supervisor to oversee cashiering operations aboard a ship. You will supervise staff, ensure cash handling accuracy, and deliver courteous guest service on a multinational team.

You will interact with guests and department heads to resolve issues, coach staff, and maintain POS and reconciliation procedures using Excel and Word. Ship life and team coordination are key aspects of this role.

Qualifications

• Experience supervising cash handling in a guest-facing environment.
• Proven customer service skills for courteous and professional guest interaction.
• Ability to communicate tactfully with guests and shipboard staff to resolve issues.
• Skilled in counting cash, coins, and preparing reconciliation reports.
• Familiar with Excel, Word and general computer operations.

Responsibilities

• Supervises and coordinates activities of the casino cashiering function and staff.
• Interacts with guests professionally and ensures courteous service.
• Manages an international team of cashiers and motivates performance.
• Implements disciplinary action processes as needed to improve performance.

Skills

Supervisory cash handling

Customer service

Communication

Cash counting

Coin counters / 10 key

Basic math

HR concepts

Team leadership

Disciplinary action

Computer proficiency

Coin currency counting (USD)

Education

High school diploma

Tools

Excel

Word

Job description

Supervises and coordinates the activities of the Casino cashiering function and the employees engaged in providing courteous and professional service to guests.

Hiring Requirements:

• One to two years supervisory cash handling experience in a customer contact position within the casino, hotel, banking, or related industry.
• Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to count chips and paper currency quickly and accurately.
• Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
• Ability to perform basic math functions with regard to counting chips, cash, coins, and preparing reconciliation reports.
• Ability to learn and utilize knowledge of policies and practices involved in the human resources function.
• Ability to supervise an international team of cashiers in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Thorough working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, and Word.
• Completion of high school or basic education equivalency preferred.
• "Recognize and possess the ability to count coins and paper currency in US Dollars quickly and accurately".