Case Processing Manager (Pharmacovigilance), Team Lead (Europe remote/hybrid position)

Ergomed; Madrid; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading pharmacovigilance service provider is seeking a Team Leader for ICSR Management. The role involves overseeing workflows, managing a team, and ensuring effective client cooperation in pharmacovigilance activities. Candidates should possess a life sciences background and relevant managerial experience. Join a company that values diversity and fosters a supportive environment while making a significant impact in patient safety.

Servicios

Training and career development opportunities

Strong emphasis on personal and professional growth

Friendly, supportive working environment

Opportunity to work globally with an English-speaking team

Formación

• Strong previous experience in PV, ideally in a CRO environment.
• Previous line management experience.
• Fluent in English (spoken and written).

Responsabilidades

• Lead the team responsible for ICSR management.
• Manage task distribution and workflow for assigned projects.
• Review trackers and ensure accuracy.

Conocimientos

Communication

Organization

Delegation

Planning

Team working

Technical skills

Educación

Life science graduate

Pharmacy qualification

Nursing qualification

Experience in pharmacovigilance

Descripción del empleo

Company Description

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient’s lives.

Job Description

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader
• Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process
• Assures and exerts of activities leading to effective cooperation with clients in the area of ICSR Management
• Contributes to achieving company´s goals and objectives
• Works under supervision of ICSR Operational Lead
• Providing support to other activities undertaken by the project team on behalf of the client and the company
• Line Manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data and ensures accuracy
• Is involved in ICSR processing and 2nd QC of cases
• Support other departments, as approved and instructed by ICSR Operational Lead

Qualifications

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• Strong previous experience of PV in ideally a CRO environment
• Previous experience in a Line Management position
• Excellent communication (written and verbal) skills
• Organization skills, including attention to details and multitasking
• Delegation skills
• Planning and time management
• Technical skills
• Team working
• English – fluent (spoken, written)

Additional Information

Why PrimeVigilance?

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer:

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world, with English as the company language

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

We look forward to welcoming your application.