Carrier Relations Manager (SMS / Voice)

NovaMetro; Torrejón de Ardoz; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading telecom provider is seeking a Carrier Relations Manager to enhance their partnerships in Voice and SMS services. In this role, you will manage relationships, oversee the sales process, and collaborate across departments, ensuring ongoing success in a dynamic international environment. Joining our team offers you opportunities for growth and collaboration with a supportive and experienced staff.

Servicios

Remote work flexibility

Mentorship during onboarding

Training and professional growth opportunities

Corporate events and team-building activities

Company-sponsored language courses

Mental health support services

Formación

• 3+ years experience in telecom with major operators.
• In-depth knowledge of SMS/Voice market.
• Proficient in English.

Responsabilidades

• Manage relationships with telecom partners.
• Oversee sales processes for Voice/SMS services.
• Build strong partnerships and prepare performance reports.

Conocimientos

Communication

Negotiation

Time Management

Teamwork

Flexibility

Herramientas

CRM Software

Office Software

Descripción del empleo

We are looking for an experienced Carrier Relations Manager with a proven track record of success in the telecom sector to join our dynamic team. In this role, you will be responsible for managing relationships with partners and carriers on both buying and selling services. We are growing our team and have open positions for Carrier Relations Managers in both Voice and SMS business units.

About us : we are a group of companies specialised in software development for the telecom industry and operating as a niche telecom provider. We offer voice and messaging traffic transit services to the B2B segment in the international market.

What to expect :

Opportunities to participate in the development of key company areas

Dynamic work in an international environment with ambitious projects

Key responsibilities :

• Managing relationships with existing partners, identifying their needs and selling SMS or Voice routes
• Coordinating SMS or Voice traffic exchange with partners and internal teams
• Building and maintaining strong, long-term partnerships, enhancing loyalty to the company
• Overseeing the entire sales process : from routing and pricing to monitoring SMS or Voice route quality
• Attending international conferences to foster and grow partnerships
• Implementing partner development strategies based on current market data
• Sharing information with colleagues to achieve the company's business goals
• Preparing performance reports on partner relationships
• Keeping CRM records for assigned partners up to date
• Collaborating with other departments to address legal, financial, and technical partner issues
• Supporting new accounts in cooperation with BDM (Business Development Department team)
• Participating in additional company projects

What we expect :

• Proven experience working with major telecom operators or players in the SMS / Voice domain (at least 3+ years)
• In-depth knowledge of the telecom services market, especially SMS / Voice
• Expertise with various sales techniques
• Strong PC and office software skills
• Teamwork skills and flexibility in approach
• Excellent communication and negotiation abilities
• Strong time management and self-organisation skills
• Proficiency in English

Will be a plus :

• Knowledge of other foreign languages

What we offer :

• Remote work format : we have globally distributed team
• A personal mentor during the onboarding period
• A team of professional and supportive colleagues : on average team members stay with us longer than 6 years
• Opportunities for training and professional growth : we attend industry conferences and always update our knowledge
• Regular corporate events and team-building activities (we meet offline and celebrate our results at least twice a year)
• Benefits : company-sponsored language courses, access to professional mental health support, holiday gifts and more

Please include a cover letter, explaining why you believe you’re a good fit for the role and what aspects of the position caught your interest.